Aveni is delighted to announce the appointment of Amit Gawali as a board advisor. Amit will guide and support the overall R&D direction of the speech analytics company, which has developed an AI platform designed to transform how the financial services sector engages with its customers.
Throughout his career, he has developed particular expertise in the field of Natural Language Processing, and this passion led him to his new role at Aveni, a company founded by NLP experts Dr Lexi Birch and Dr Barry Haddow.
“I wanted to work with a company with a serious vision and people who understand what it takes to scale NLP and to build a real platform,” said Amit. “When it comes to research in this field, the University of Edinburgh is the leading academic institution, and Lexi and Barry are among the top 25 NLP researchers in the world – the cream of the crop. What Aveni is doing excites me because they aren’t just working on integrations – they are trying to change the world by creating new AI algorithms and new NLP breakthroughs, and that is exactly what I want to do too.”
Amit’s role will see him advise the team that both ensures the scalability of Aveni’s machine learning technology, while simultaneously developing the cutting edge data science that delivers valuable insights to the company’s customers.
Data provides the ‘central nervous system’ of any organisation today, but the voice of the customer is often missed out, even though it provides organisations with the insight to drive great improvements across many aspects of their business. Aveni Detect uses the latest advances in AI and NLP to automate analysis of every conversation a business has with its customers. This allows companies to achieve greater efficiencies in quality assurance, while significantly improving client experience, staff training, and business performance.
Crucially, Aveni is also focused on developing capabilities that can benefit society as well as corporations. This includes providing the ability to identify and support vulnerable customers and the ability to identify vulnerable customers, as per the recent guidance from the UK’s Financial Conduct Authority.
Key to Aveni’s business model is the company’s unique approach to customising its platform for its clients – drawing on key information about a company’s customers, culture, products and processes to deliver highly accurate results.
“Every company is unique, and off-the-shelf speech analytics tools often deliver less than optimal results, so we start by understanding the specific problems our customers are trying to solve,” said Joseph Twigg, CEO of Aveni. “This tailored approach is what makes Amit’s experience in building scalable NLP technology so valuable to our business, and his appointment as a board advisor reflects our ambition to revolutionise financial services with our platform is a massive coup for us.”