10 ways Natural Language Processing (NLP) will change Financial Services

Artificial Intelligence (AI) and Machine Learning (ML) have made a notable impact on many industries in the last decade. Leveraging advances in computing power has enabled industries such as retail, e-commerce, education and healthcare to improve effectiveness and efficiency in reducing customer churn, improving learning and development and bettering the understanding of customers’ needs. Despite […]

Financial Services: The future of work after a pandemic

Financial Services: The future of work after a pandemic

Firms are shifting towards a new way of working, what will this mean for businesses and employees?  Let us tell you more about these predicted changes and how they’ll shift over the next few years as well as how they may potentially impact your business… The COVID-19 pandemic has changed our lives and the way […]

New Consumer Duty: FCA New Consultation Commandment

The Golden Rule. It’s taught on our first day of school – treat others as you would like to be treated. This fundamental and central principle to living in society is the driving force behind the FCA’s Consumer Duty consultation paper. Sparked by the FCA’s 2020 Financial Lives Survey which highlights that only 35% of […]

Does technology safeguard or exploit vulnerable customers?

We’ve become increasingly dependent on technologies such as mobile phones, computers, and game consoles to get through our day-to-day lives and for many, living without these would be unmanageable. On average, adults spent 6 hours and 25 minutes on phones, watching TV and using computers/laptops in a day, resulting in 45 hours (about 2 days) […]

Is Risk & Compliance switching on to Artificial Intelligence?

It’s inescapable that over the last few years that the power and promise of Artificial Intelligence (AI) has permeated so many aspects of our working lives – both invisible and many less obvious ways. It’s only comparatively recently that the Financial Services (FS) sector has begun to tune into the potential it promises. It can […]

What’s BERT and how does it benefit Financial Services?

In this blog piece, Barry Haddow, head of NLP, introduces us to BERT and how this model allows human expertise and domain-specific intelligence to work together. Find out how we can further use NLP to offer our clients more insightful information and give them a competitive edge within the financial services industry.   If you […]

5 AI trends that Financial Services firms need to pay attention to in 2021

AI in Financial Services

With a tectonic shift towards digital over the past 12 months, the world is moving at an accelerated pace.  The arrival of 2021 is a good time to pause a moment, take a step back and consider what is in store for financial services when it comes to artificial intelligence (AI) innovation. In this post, […]

Voice to Text… to Compliance: How NLP is Changing the Risk & Compliance Function

Risk and Compliance is no longer the black and white, tick-the-box function it once was. Today, compliance teams are faced with increasingly complex, multi-dimensional challenges that continue to change year after year.   With new regulations being introduced by the FCA and on a regular basis, it is becoming more difficult for financial institutions to […]