10 ways Natural Language Processing (NLP) will change Financial Services

Artificial Intelligence (AI) and Machine Learning (ML) have made a notable impact on many industries in the last decade. Leveraging advances in computing power has enabled industries such as retail, e-commerce, education and healthcare to improve effectiveness and efficiency in reducing customer churn, improving learning and development and bettering the understanding of customers’ needs. Despite […]

5 ways FS firms can use speech analytics to boost multiple business functions

Ever wondered what the benefits of speech analytics might be in areas of your business other than just risk and compliance? In this post, we’re going to cover how AI-driven speech analytics is currently being used, and more specifically, the impact it can have across multiple business functions, to transform operating models and materially reduce […]