Elevate your contact centre efficiency and boost agent performance
Drive automation, uncover fresh insight and deliver actionable outcomes
Improving call centre efficiency, agent performance and retention with the latest advances in NLP and speech technology.
Running an efficient call centre isn't easy
Call centres face numerous performance challenges – from the engagement, productivity or turnover of call centre staff to the effectiveness of sales teams or regulatory compliance. Despite these challenges, contact centre professionals’ main aim is to deliver exceptional customer experience.
One platform multiple opportunities to transform contact centre performance
Aveni Detect employs cutting edge AI in a pipeline of technologies designed to help overcome many of these call centre challenges. It’s one platform, with one approach but presents opportunities to transform performance end-to-end, leveraging the voice of the customer.
AI-driven automation and up to 100% coverage of your customer interactions
Cut-down on low value admin and cost to serve through automation. Better manage agent workload and prioritise the tasks that matter most.
Build high-performing teams by aligning multiple metrics to agent interaction, identifying and boosting specific traits of conversational performance.
“My team were a little apprehensive at first, wondering what the AI would surface but when we started using it they loved it, it makes for a totally different coaching experience. ”
Sparked your curiosity?
Keep up to date with the latest in Natural Language Processing and Financial Services (NLP), news, opinions and Aveni life.
In its Vulnerable Consumers in the Energy Market report, Ofgem explains that, ‘Energy companies have a duty to support consumers in vulnerable situations through their
How Aveni Detect software comes to life is down to the work of our designers. Our growing team is dedicated to continuously improving the usability,