Aveni works at the forefront of innovation in AI and Natural Language Processing
Our platform lets you analyse every customer interaction to power business improvement
How it works
Our platform is designed to be the central nervous system of your organisation
Our approach to generating data-driven, machine learning outcomes can be applied to multiple processes, and service multiple functions across a business, from customer teams, to product and compliance. Our objective is to develop a unified view of customer, staff, product and external data, that continually learns and powers decision making across your organisation.
Want to learn more about how our NLP platform can transform your business?
Continuous learning. Limitless improvement.
We'll be straight with you. NLP isn't a silver bullet.
The adoption of data-driven technologies will be what determines the success or failure for businesses over coming years. With Aveni, once you start the learning never stops.
Security that gives you peace of mind
Security is our top priority when it comes to handling sensitive customer data and we know it’s yours too. We place data security at the centre of everything we do. We ensure it is configured to your requirements and that it meets the standards of your existing infrastructure.
We fuse world-leading NLP expertise with engineering excellence
Work with experts pioneering the field of Natural Language Processing.
We operate at the vanguard of research and development in AI and NLP, championing its transformative potential of real-world application. As your customers, culture, products and processes create unique requirements and a one-of-a-kind data footprint, we start by fully understanding your problems. Then our experts help you establish what success looks like, configuring our NLP pipeline and training it with your data to meet your specific needs.
Confused about NLP, Machine Learning and AI? Get some clarity over on our resources page.
Frequently asked questions
How is Aveni different from other speech analytics providers?
We’re obsessed with your challenges and how to solve them. We take a problem-first approach and have the expertise to create a tailored solution for your business needs. Whereas other providers offer generic, out-of-the-box solutions, we use our powerful NLP capabilities and scalable Functions-as-a-service (FaaS) model to achieve rapid prototyping, developing a unique solution that turns your vision into reality.
I already have a speech analytics solution, why do I need you?
Typical speech analytics solutions offer largely out-of-the box global and industry agnostic insights which can result in a low ROI. We believe in working with you to solve real problems that drive tangible action and return for your business. Our models are trained on your data and we have specific Financial Services and Utilities domain expertise meaning you get more value and greater accuracy with Aveni.
How do I measure the ROI of Aveni Detect?
Aveni Detect will deliver ROI from day one by making your Quality Assurance and coaching significantly more efficient with machine-driven topic and insight identification. User feedback to date has validated a c75% time saving on call assessments. This ROI will only get higher over time with supervised learning which means our NLP models learn and improve with every interaction. The outcome is a strong day one ROI whilst embedding truly transformational technology for the future.
How easy is it to integrate with?
Our technology has been built with seamless integration in mind. We employ open architecture within our platform, so this means we can interface with call systems and CRMs to ensure the best possible experience of Aveni Detect. Integration also works both ways so all of Aveni Detect’s insights can be consumed in your own by house business analytics solutions.
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