Aveni works at the forefront of innovation in AI and Natural Language Processing

Our platform lets you analyse every customer interaction to power business improvement

How it works

Our platform is designed to be the central nervous system of your organisation

Our approach to generating data-driven, machine learning outcomes can be applied to multiple processes, and service multiple functions across a business, from customer teams, to product and compliance. Our objective is to develop a unified view of customer, staff, product and external data, that continually learns and powers decision making across your organisation.

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Building Together

Want to learn more about how our NLP platform can transform your business?

Continuous learning. Limitless improvement.

We'll be straight with you. NLP isn't a silver bullet.

The adoption of data-driven technologies will be what determines the success or failure for businesses over coming years. With Aveni, once you start the learning never stops.

Data Security

Security that gives you peace of mind

Security is our top priority when it comes to handling sensitive customer data and we know it’s yours too. We place data security at the centre of everything we do. We ensure it is configured to your requirements and that it meets the standards of your existing infrastructure.

We fuse world-leading NLP expertise with engineering excellence

Work with experts pioneering the field of Natural Language Processing.

We operate at the vanguard of research and development in AI and NLP, championing its transformative potential of real-world application. As your customers, culture, products and processes create unique requirements and a one-of-a-kind data footprint, we start by fully understanding your problems.  Then our experts help you establish what success looks like, configuring our NLP pipeline and training it with your data to meet your specific needs.

Lexi Birch and Barry Haddow

Confused about NLP, Machine Learning and AI? Get some clarity over on our resources page.

Frequently asked questions

How is Aveni different from other speech analytics providers?

We’re obsessed with your challenges and how to solve them. We take a problem-first approach and have the expertise to create a tailored solution for your business needs. Whereas other providers offer generic, out-of-the-box solutions, we use our powerful NLP capabilities and scalable Functions-as-a-service (FaaS) model to achieve rapid prototyping, developing a unique solution that turns your vision into reality.

I already have a speech analytics solution, why do I need you?

Typical speech analytics solutions offer largely out-of-the box global and industry agnostic insights which can result in a low ROI. We believe in working with you to solve real problems that drive tangible action and return for your business. Our models are trained on your data and we have specific Financial Services and Utilities domain expertise meaning you get more value and greater accuracy with Aveni.

How do I measure the ROI of Aveni Detect?

Aveni Detect will deliver ROI from day one by making your Quality Assurance and coaching significantly more efficient with machine-driven topic and insight identification. User feedback to date has validated a c75% time saving on call assessments.  This ROI will only get higher over time with supervised learning which means our NLP models learn and improve with every interaction.  The outcome is a strong day one ROI whilst embedding truly transformational technology for the future.

How easy is it to integrate with?

Our technology has been built with seamless integration in mind. We employ open architecture within our platform, so this means we can interface with call systems and CRMs to ensure the best possible experience of Aveni Detect. Integration also works both ways so all of Aveni Detect’s insights can be consumed in your own by house business analytics solutions.

With Aveni you  can...

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Analyse 100% of your customer interactions

Our platform can analyse everything from voice calls, chat and video conferencing to emails and social communications.

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Achieve cross functional insight

Connect data from multiple sources such as customer, product, business process, external to drive unique insight.

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Gain deeper understanding

We use cutting-edge NLP techniques aligned in customised pipelines to understand context and drive automation.

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Leverage intuitive user interfaces

Surface insights in a workflow designed for your process. Embed QA, compliance and coaching processes in the Aveni platform.

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Drive company-wide business improvement

Insights and output from our platform can be used to drive actionable outcomes across multiple business functions including product, customer experience, sales, QA and many more.

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Streamline your processes

Connect directly to your ecosystem to stream outputs directly into your business reporting processes.

Sparked your curiosity?

Keep up to date with the latest in Natural Language Processing in your industry, news, opinions and Aveni life.  

Aveni appoints ex-McLaren Applied innovator exec Amit Gawali as board advisor

Aveni appoints ex-McLaren Applied innovator exec Amit Gawali as board advisor

Aveni is delighted  to announce the appointment of Amit Gawali as a board advisor. Amit will guide and support the overall R&D direction of the speech analytics company, which has developed an AI platform...

Aveni’s top 5 articles of 2021

Aveni's top 5 articles of 2021

As we start a new year, we wanted to share some of the most popular articles from 2021.  2021 was a busy year to say the least, but from it we gained valuable insight...

Key Group Vulnerability

Key Group targets customer vulnerability with Aveni

Equity release firm adopts speech analytics platform to improve ability to identify and support vulnerable customers. Equity release pioneer Key today revealed it is working with speech analytics platform Aveni.ai as it seeks to...

Let's make it happen

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