Aveni works at the forefront of innovation in AI and Natural Language Processing

Our platform lets you analyse every customer interaction to power business improvement

How it works

Our platform is designed to be the central nervous system of your organisation

Our approach to generating data-driven, machine learning outcomes can be applied to multiple processes, and service multiple functions across a business, from customer teams, to product and compliance. Our objective is to develop a unified view of customer, staff, product and external data, that continually learns and powers decision making across your organisation.

Aveni NLP platform
Building Together

Want to learn more about how our NLP platform can transform your business?

Continuous learning. Limitless improvement.

We'll be straight with you. NLP isn't a silver bullet.

The adoption of data-driven technologies will be what determines the success or failure for businesses over coming years. With Aveni, once you start the learning never stops.

Data Security

Security that gives you peace of mind

Security is our top priority when it comes to handling sensitive customer data and we know it’s yours too. We place data security at the centre of everything we do. We ensure it is configured to your requirements and that it meets the standards of your existing infrastructure.

We fuse world-leading NLP expertise with engineering excellence

Work with experts pioneering the field of Natural Language Processing.

We operate at the vanguard of research and development in AI and NLP, championing its transformative potential of real-world application. As your customers, culture, products and processes create unique requirements and a one-of-a-kind data footprint, we start by fully understanding your problems.  Then our experts help you establish what success looks like, configuring our NLP pipeline and training it with your data to meet your specific needs.

Lexi Birch and Barry Haddow

Confused about NLP, Machine Learning and AI? Get some clarity over on our resources page.

Frequently asked questions

How is Aveni different from other speech analytics providers?

We’re obsessed with your challenges and how to solve them. We take a problem-first approach and have the expertise to create a tailored solution for your business needs. Whereas other providers offer generic, out-of-the-box solutions, we use our powerful NLP capabilities and scalable Functions-as-a-service (FaaS) model to achieve rapid prototyping, developing a unique solution that turns your vision into reality.

I already have a speech analytics solution, why do I need you?

Typical speech analytics solutions offer largely out-of-the box global and industry agnostic insights which can result in a low ROI. We believe in working with you to solve real problems that drive tangible action and return for your business. Our models are trained on your data and we have specific Financial Services and Utilities domain expertise meaning you get more value and greater accuracy with Aveni.

How do I measure the ROI of Aveni Detect?

Aveni Detect will deliver ROI from day one by making your Quality Assurance and coaching significantly more efficient with machine-driven topic and insight identification. User feedback to date has validated a c75% time saving on call assessments.  This ROI will only get higher over time with supervised learning which means our NLP models learn and improve with every interaction.  The outcome is a strong day one ROI whilst embedding truly transformational technology for the future.

How easy is it to integrate with?

Our technology has been built with seamless integration in mind. We employ open architecture within our platform, so this means we can interface with call systems and CRMs to ensure the best possible experience of Aveni Detect. Integration also works both ways so all of Aveni Detect’s insights can be consumed in your own by house business analytics solutions.

With Aveni you  can...

Bespoke Solution icon

Analyse 100% of your customer interactions

Our platform can analyse everything from voice calls, chat and video conferencing to emails and social communications.

High Performing Teams icon

Achieve cross functional insight

Connect data from multiple sources such as customer, product, business process, external to drive unique insight.

Client Insights icon

Gain deeper understanding

We use cutting-edge NLP techniques aligned in customised pipelines to understand context and drive automation.

Gold Script Comparison icon

Leverage intuitive user interfaces

Surface insights in a workflow designed for your process. Embed QA, compliance and coaching processes in the Aveni platform.

Monitoring Efficiency icon

Drive company-wide business improvement

Insights and output from our platform can be used to drive actionable outcomes across multiple business functions including product, customer experience, sales, QA and many more.

Raise Compliance icon

Streamline your processes

Connect directly to your ecosystem to stream outputs directly into your business reporting processes.

Sparked your curiosity?

Keep up to date with the latest in Natural Language Processing in your industry, news, opinions and Aveni life.  

7 critical actions to take from the FCA’s Consumer Duty Consultation and how speech analytics can help achieve them

7 critical actions to take from the FCA’s Consumer Duty Consultation and how speech analytics can help achieve them

Financial Service firms need to rely on more than just human resources to implement the new FCA’s Customer Duty of Care rules and guidelines by April 2023. Deloitte recommended the following critical actions, and...

Why Board Members Should Prepare for the Consumer Duty of Care Changes

Why Board Members Should Prepare for the Consumer Duty of Care Changes

The FCA’s new Consumer Duty of Care proposals have been causing a bit of controversy since they were first announced in December last year. Although the aim is to help provide a higher standard...

Ramadan Diaries with Hayfa Bukhari

Ramadan Diaries with Hayfa Bukhari

In this blog, I explain what Ramadan means to me and what a typical day looks like during this time. I’ve written this blog before Ramdan starts so it gives you an idea of...