Transformational efficiency and agent performance for contact centres

Drive automation, gain fresh insight and deliver actionable outcomes

Improve call centre efficiency

"A QA process that used to take 90 minutes per case, now takes 15 minutes using Aveni."

Powering automation and insight direct from voice

Call centres face numerous performance challenges – from the engagement, productivity or turnover of call centre staff to the effectiveness of sales teams or regulatory compliance. Despite these challenges, contact centre professionals’ main aim is to deliver exceptional customer experience. 

Aveni uses the latest in AI and Natural Language Processing to help overcome these hurdles. It’s one platform, with one approach but present opportunities to transform performance end-to-end leveraging the voice of the customer.

Quality Assurance

Increase coverage and transform the efficiency of your QA process

Customer Vulnerability

Dramatically improve how you recognise, record and respond to vulnerable customers

Performance & Coaching

Understand what excellence looks like. Identify knowledge gaps and deliver personalised coaching opportunities

Customer Experience

Automatically identify concerns, interests, expressions of dissatisfaction and much more

Case Study: Find out how a leading UK bank transformed its coverage, efficiency and accuracy of its risk monitoring using Aveni Detect.

One platform multiple opportunities to transform contact centre performance

Aveni Detect employs cutting edge AI in a pipeline of technologies designed to help overcome many of these call centre challenges. It’s one platform, with one approach but presents opportunities to transform performance end-to-end, leveraging the voice of the customer.

spider diagram of challenges aveni detect can overcome to improve contact centre efficiency

AI-driven automation and up to 100% coverage of your customer interactions

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Boost productivity

Cut-down on low value admin and cost to serve through automation. Better manage agent workload and prioritise the tasks that matter most.

 

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Drive performance

Build high-performing teams by aligning multiple metrics to agent interaction, identifying and boosting specific traits of conversational performance.

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Improve understanding

Understand the risk across every customer interaction. We don’t just give you dashboard data but real, actionable outcomes and opportunities.

Let’s build something beautiful

Using the latest in NLP innovation to drive human potential

The benefits of NLP don’t stop at quality assurance and agent performance, it has the power to transform any area of your business where you speak to customers. Come and talk to us about what you need and we can build it together.   

Build Beautiful

Sparked your curiosity?

Keep up to date with the latest in Natural Language Processing in your industry, news, opinions and Aveni life.  

Roundtable Discussion: Managing Vulnerable Customers in Challenging Times

Roundtable Discussion: Managing Vulnerable Customers in Challenging Times

We partnered with the CCA to explore the impact Fair Treatment of Vulnerable Customers guidance is having on companies’ customer operations, quality assurance processes and staff training. We discussed how new innovations such as...

Why energy companies are facing a spike in transient vulnerability

Why energy companies are facing a spike in transient vulnerability

Benchmark natural gas prices in the UK and Europe have tripled this year leading to higher energy costs for companies and therefore, more expensive bills for consumers.  We take a look at how this...

Let's make it happen

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