We help utility firms boost efficiency and transform customer experience

Unlock the value of every customer interaction to power business-wide improvements

Improve call centre efficiency

Powering automation and insight direct from voice

At Aveni, we use cutting-edge AI to analyse your conversational data. We don’t just help you understand your customers and customer service representatives better but provide actionable outcomes and automate processes for greater efficiency across your business.

Build high performing teams and improve customer satisfaction

Nine out of ten customers switch suppliers due to poor customer experience. Aveni Detect assesses 100% of your interactions to understand the key drivers of customer service. We can deliver machine assessment of your customer interactions, identify what constitutes best in class performance for your agents and build empowered high-performing teams.

"A QA process that used to take 90 minutes per case, now takes 15 minutes using Aveni."

FCA vulnerable customer whitepaper

Case Study: Find out how ABC Utilities achieved 80% efficiency savings on their QA processes using Aveni.

Let’s build something beautiful

Using the latest in NLP innovation to drive human potential

The benefits of NLP don’t stop at quality assurance and agent performance, it has the power to transform any area of your business where you speak to customers. Come and talk to us about what you need and we can build it together.   

Build Beautiful

Sparked your curiosity?

Keep up to date with the latest in Natural Language Processing in your industry, news, opinions and Aveni life.  

Why energy companies are facing a spike in transient vulnerability

Why energy companies are facing a spike in transient vulnerability

Benchmark natural gas prices in the UK and Europe have tripled this year leading to higher energy costs for companies and therefore, more expensive bills for consumers.  We take a look at how this...

How to Protect the Vulnerable from Rising Gas Prices

How to Protect the Vulnerable from Rising Gas Prices

It is undeniable a national crises that many elderly – and otherwise vulnerable people – will struggle to pay for gas and electricity this coming winter with the rising gas prices caused by increased...

Customer Vulnerability and  the Utilities Industry 2021

Customer Vulnerability and the Utilities Industry 2021

In this blog, we take a look at customer vulnerability in the Utility Industry 2021. We give insight into the current landscape, what the challenges are and where we see things heading in the...

Let's make it happen

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