We help utility firms boost efficiency and transform customer experience
Unlock the value of every customer interaction to power business-wide improvements
Powering automation and insight direct from voice
At Aveni, we use cutting-edge AI to analyse your conversational data. We don’t just help you understand your customers and customer service representatives better but provide actionable outcomes and automate processes for greater efficiency across your business.
Build high performing teams and improve customer satisfaction
Nine out of ten customers switch suppliers due to poor customer experience. Aveni Detect assesses 100% of your interactions to understand the key drivers of customer service. We can deliver machine assessment of your customer interactions, identify what constitutes best in class performance for your agents and build empowered high-performing teams.
"A QA process that used to take 90 minutes per case, now takes 15 minutes using Aveni."
Case Study: Find out how ABC Utilities achieved 80% efficiency savings on their QA processes using Aveni.
Let’s build something beautiful
Using the latest in NLP innovation to drive human potential
The benefits of NLP don’t stop at quality assurance and agent performance, it has the power to transform any area of your business where you speak to customers. Come and talk to us about what you need and we can build it together.
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Keep up to date with the latest in Natural Language Processing in your industry, news, opinions and Aveni life.