We help utility firms boost efficiency and transform customer experience

Unlock the value of every customer interaction to power business-wide improvements

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Improve call centre efficiency

Powering automation and insight direct from voice

At Aveni, we use cutting-edge AI to analyse your conversational data. We don’t just help you understand your customers and customer service representatives better but provide actionable outcomes and automate processes for greater efficiency across your business.

Quality Assurance
Quality Assurance
Boost coverage and transform the efficiency of your risk assurance processes with intelligent auto QA.
Customer Vulnerability
Consumer Duty
Meet Consumer Duty requirements and transform the way you recognise, record and respond to vulnerable customers with a ‘Machine Line of Defence’.
Performance & Coaching
Performance & Coaching
Understand what excellence looks like, identify knowledge gaps and deliver more engaging, personalised coaching experiences.
Customer Experience
Customer Experience
Automatically identify concerns, interests, expressions of dissatisfaction and much more.
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Build high performing teams and improve customer satisfaction

Nine out of ten customers switch suppliers due to poor customer experience. Aveni Detect assesses 100% of your interactions to understand the key drivers of customer service. We can deliver machine assessment of your customer interactions, identify what constitutes best in class performance for your agents and build empowered high-performing teams.

Let's talk customer experience

"A QA process that used to take 90 minutes per case, now takes 15 minutes using Aveni."

FCA vulnerable customer whitepaper

Case Study: Find out how ABC Utilities achieved 80% efficiency savings on their QA processes using Aveni.

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Let’s build something beautiful

Using the latest in NLP innovation to drive human potential

The benefits of NLP don’t stop at quality assurance and agent performance, it has the power to transform any area of your business where you speak to customers. Come and talk to us about what you need and we can build it together.   

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Build Beautiful

Sparked your curiosity?

Keep up to date with the latest in Natural Language Processing in your industry, news, opinions and Aveni life.  

sunset2

Why energy companies are facing a spike in transient vulnerability

by Katie Hunter |

Benchmark natural gas prices in the UK and Europe have tripled this year leading to higher energy costs for companies and therefore, more expensive bills for consumers.  We take a look at how this...

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GasCanister

How to Protect the Vulnerable from Rising Gas Prices

by James Gallagher |

It is undeniable a national crises that many elderly – and otherwise vulnerable people – will struggle to pay for gas and electricity this coming winter with the rising gas prices caused by increased...

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wallet

Customer Vulnerability and the Utilities Industry 2021

by Hayfa Bukhari |

In this blog, we take a look at customer vulnerability in the Utility Industry 2021. We give insight into the current landscape, what the challenges are and where we see things heading in the...

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Let's make it happen

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