Real time prevention.
Introduce a digital assistant to your client conversations.
Move from second line control to AI-driven detection and prevention at the point of sale or service.
A game-changer for risk monitoring
Deal with risk when it happens
Deploying Aveni Detect live means you receive insights as and when they happen allowing you to react better and faster. Improve customer retention by supporting agents dealing with challenging calls. Alert supervisors to difficult situations and allow them to listen in or intervene to course correct. Real time can also identify opportunities for better outcomes such as customer-type promotions and information.
No cause to complain
Reduce complaints and ensure better customer service. Reduce call handling errors by prompting interactions that lead to better outcomes in real time.
Ensure regulatory compliance
Make sure you’re fully aligned to government regulations, industry mandates and internal policies. Catch any infractions as they happen allowing agents or supervisors to provide corrective action.
Support where you need it
At a time when many agents are working from home and in-person help isn’t quickly available, Real Time can alert managers immediately to any challenging calls. This allows you to provide any additional support the moment it’s needed.
Introduce a live digital assistant to your calls
Prompt questions, solutions and facts offering a richer client experience
Live risk monitoring
Detect vulnerability, conduct and financial crime in real time
Client insight on client experiences to identify opportunities
Automated CRM admin
Automatically pull information from conversations into your CRM
Sparked your curiosity?
Keep up to date with the latest in Natural Language Processing and Financial Services (NLP), news, opinions and Aveni life.
In its Vulnerable Consumers in the Energy Market report, Ofgem explains that, ‘Energy companies have a duty to support consumers in vulnerable situations through their
How Aveni Detect software comes to life is down to the work of our designers. Our growing team is dedicated to continuously improving the usability,