Immediate detection.
Real time prevention.

Introduce a digital assistant to your client conversations.

Move from second line control to AI-driven detection and prevention at the point of sale or service.

Aveni Real Time Prevention

A game-changer for risk monitoring

Deal with risk when it happens

Deploying Aveni Detect live means you receive insights as and when they happen allowing you to react better and faster.  Improve customer retention by supporting agents dealing with challenging calls.  Alert supervisors to difficult situations and allow them to listen in or intervene to course correct.  Real time can also identify opportunities for better outcomes such as customer-type promotions and information. 

No cause to complain

Reduce complaints and ensure better customer service.  Reduce call handling errors by prompting interactions that lead to better outcomes in real time.

Reduce Complaints

Ensure regulatory compliance

Make sure you’re fully aligned to government regulations, industry mandates and internal policies.  Catch any infractions as they happen allowing agents or supervisors to provide corrective action.

Support where you need it

At a time when many agents are working from home and in-person help isn’t quickly available, Real Time can alert managers immediately to any challenging calls.  This allows you to provide any additional support the moment it’s needed.

Introduce a live digital assistant to your calls

Aveni Real Time

Live prompts

Prompt questions, solutions and facts offering a richer client experience

Live risk monitoring

Detect vulnerability, conduct and financial crime in real time

Client insight

Client insight on client experiences to identify opportunities

Automated CRM admin

Automatically pull information from conversations into your CRM

Why Real Time?

Eliminate Exposure Time icon

Eliminate exposure time with risk monitoring at the point of sale or service

Identify Risk icon

Identify and assess core risk categories live, in call

Better Customer Service icon

Provide better immediate customer service and reduce complaints

Increase Sales icon

Improve sales by identifying opportunities with agent prompts

Alert Supervisors icon

Alert supervisors to difficult conversations when they happen

Supervised Learning icon

Supervised learning means AI improves with every interaction

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