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AVENI WEALTH FILE CHECK

Check every advice file against the conversation behind it

Most wealth firms still check advice files by hand and reach only a small sample. File Check reviews every case, comparing the suitability report, fact find and recommendation against what the adviser said on the call, and flags where they don't line up.

Configure Case review framework
Upload Files, fact finds & calls
Assess Whole-case scoring
Review Compliance sign-off
Report Suitability outcomes
File Check for Wealth

One view of every customer case

Suitability reports, fact finds and calls usually sit in separate systems, reviewed by different people at different times. File Check brings them into one review, so a mismatch between them gets caught while the case is still open.

Powered by FinLLM, Aveni's language models for UK financial services.

01 · Self-service

Configure assessments in plain language

Compliance teams set up suitability, vulnerability and Consumer Duty checks without engineering, and update them as regulation changes.
02 · Files + calls

Documents and conversations in one workflow

Bring documentation into the same workflow as conversations – so the outcome testing team assesses the complete customer case, not isolated touch points.
03 · Case-level intelligence

Cross document & cross conversation checks

Detect the gaps between what was said, documented and recommended. Surface missing rationale, inconsistencies and undocumented evidence across the case.
04 · Agentic triage

Focus human attention where it matters most

Clean cases flow through. Higher- risk cases route to reviewers with evidence pre-gathered. Scale assurance without scaling headcount.
05 · T&C + coaching

Training & competency at scale

The same reviews that check your files power your T&C programme. Every assessed file becomes evidence of how each adviser is performing, so coaching is based on patterns, not a small sample.

Adviser performance

A consistent view of every adviser across every file, not a 5% sample.

Coaching opportunities

See recurring gaps by adviser and team, so coaching goes where it’s needed most.

Evidence for competency reviews

Back up T&C assessments with real, cited review findings rather than impressions.
Case-level review - conversations, files and evidence

Built for advice case assurance, end to end

01 · Configure

Configure the assessments your firm needs

Compliance teams set the criteria for suitability rationale, capacity for loss, vulnerability indicators and tax wrapper appropriateness, in plain language. When policy changes, you update the framework yourself and File Check applies it consistently across every adviser and every case.

Natural language config Self-service assessments No dev cycle to adapt
02· Files

Bring every file and call into one case

Upload suitability reports, fact finds, advice letters, vulnerability records and meeting recordings. File Check maps each artefact to the right customer case automatically, ready to assess alongside the conversation that produced it.

Files & calls linked Auto case mapping All artefacts in one view
03· Assess

Assess where the file and the conversation disagree

File Check scores each case across the conversation, suitability report, fact find and supporting evidence. It surfaces inconsistencies in risk profile, capacity for loss, customer understanding and tax wrapper appropriateness, and links every finding to its source.

Case-level scoring Evidence citations Full traceability
04· Review

Focus compliance attention where it matters

File Check triages cases automatically. Clean cases flow through. Higher-risk cases route to compliance reviewers with the evidence already gathered. Every override is logged and feeds the next assessment release.

Human-in-the-loop Intelligent triage Audit trail
05· Report

Track suitability outcomes and advice quality

See suitability outcomes, vulnerability catches and file-quality trends across advisers, teams and case types. Heads of Compliance, T&C and the board work from the same view.

Compliance dashboards Suitability trends Adviser outliers
David Wing, Director of Risk & Compliance,
Age Partnership

Working with Aveni was a real success. Using their call transcription service to provide machine-based monitoring across our equity release customer journey, we were able to speedily identify key areas such as potentially vulnerable customers and then support advisers further with training.

Elizabeth Chapman, VP Operations, Transformation and Change,
Equifax UK

Aveni's AI-powered technology is already helping us to support quality assurance across our customer interactions and helping to identify customer vulnerabilities and enhance our support mode.

Craig Heaney, Director of Operational Assurance and Control,
Equifax

The Aveni platform allows us to easily identify consumers contacting us that may be vulnerable… we are now looking at opportunities to change our assurance approach by using more of the automation that Aveni can provide, coupled with our own thematic activity.

Why wealth firms choose File Check

Built for wealth firms to file check at scale

Advice files run to sometimes more than 50 documents, and most of a reviewer’s time goes on files that turn out fine. File Check does the reading and cross-checking, so your team’s judgement goes where it’s needed

The whole case, reviewed together

File Check assesses suitability reports, fact finds, advice letters and conversations as one case, so a mismatch between what was said, documented and recommended gets picked up in review.

Trained on UK financial services

FinLLM is finetuned for Consumer Duty, suitability, vulnerability and tax wrapper appropriateness, so the assessment recognises the regulatory terms and obligations in each case.

Training and competency at scale

The same review engine feeds your T&C and academy programmes: consistent adviser monitoring, faster coaching and fewer manual checks.

Move from file sampling to case-level assurance

Book a demo and we'll run File Check through your own framework, with real cases, your suitability rulebook and your compliance team in the loop.