Is your company only making use of 1% of its customer conversations?
We unlock the remaining 99%
Reach new levels of quality assurance efficiency, agent performance and customer experience.
Whitepaper: How firms can ensure the fair treatment of vulnerable customers
Powering automation and insight direct from voice
At Aveni, we use cutting-edge AI to analyse your conversational data. We don’t just help you understand your customers and agents better but use speech analytics to provide actionable outcomes and automate processes for greater efficiency.
“It has been a pleasure working with the team at Aveni, their enthusiasm for their software is infectious. I am excited to explore the AI and NLP technology and how it can enhance our customer insight and adviser performance, whilst delivering remarkable time savings in our Quality Assurance teams.”
One platform. Multiple outcomes.
Whether you manage a contact centre, you’re a financial advisor or utilities provider, Aveni can dramatically improve processes across your business using insights taken direct from the customer voice.
Increase coverage and transform the efficiency of your QA process
Dramatically improve how you recognise, record and respond to vulnerable customers
Performance & Coaching
Understand what excellence looks like. Identify knowledge gaps and deliver personalised coaching opportunities
Automatically identify concerns, interests, expressions of dissatisfaction and much more
Speech automation and unparalleled insight across industries
Reach new levels of automation in quality assurance, transform staff performance and customer experience
Whether it’s Banking, Financial Advise, Insurance or Utilities, Aveni Detect can make a real difference to your customer operations. Our NLP platform analyses your data to ensure we optimise ROI and that you’re putting data-driven technologies at the heart of your customer strategy.
Case Study: Find out how a leading UK bank transformed its coverage, efficiency and accuracy of its risk monitoring using Aveni Detect.
Let’s build something beautiful
Using the latest in NLP innovation to drive human potential
The benefits of NLP don’t stop at quality assurance and agent performance, it has the power to transform any area of your business where you speak to customers. Come and talk to us about what you need and we can build it together.
Sparked your curiosity?
Keep up to date with the latest in Natural Language Processing in your industry, news, opinions and Aveni life.