Financial Services only make use of 1% of their client conversations.
We unlock the remaining 99%.
Aveni powers automation and insight direct from the voice of your customers.
Download our latest whitepaper
We’ve embedded the FCA’s guidance on the fair treatment of vulnerable customers into our NLP platform. Read our latest whitepaper to find out how you can drive down the cost of your QA team and increase coverage via machine-driven assessment and automation.
What we do
At Aveni, we use cutting-edge AI to analyse your conversational data. We don’t just help you understand your clients and agents better but use speech analytics to provide actionable outcomes and automate processes for greater efficiency.
Aveni Detect
Turn 1% of your analysed client calls
into 100%
Totally transform risk monitoring with automation, and gain deeper understanding of your clients and agent performance. Generate actionable outcomes directly from the voice of your customers.
Risk Monitoring
We remove the heavy lifting from analysis
Quickly identify customer vulnerability, the conduct and competency of agents and advisers, complaints and financial crime. We use the latest in voice analytics to help you understand why it’s a risk and provide you with the next best action either post-call or live.
Agent Performance
Boost performance through voice-driven insights
Build the best teams by better understanding what agent excellence looks like. Empower both agents and management with deeper insights into conversational performance.
Real Time
Introduce a digital assistant to your client calls
Change the game with live monitoring and support your agents in real time by moving from second line control to AI-driven detection and prevention at the point of sale or service.
Let’s build something extraordinary
Using the latest in NLP innovation to drive human potential
The benefits of NLP don’t stop at risk monitoring and agent performance, it has the power to transform any area of your business where you speak to customers. Come and talk to us about what you need and we can build it together.
With Aveni you can...
Boost productivity
Cut-down on low value admin and cost to serve through automation. Better manage agent workload and prioritise the tasks that matter most.
Access world-class expertise
We fuse world-class AI expertise with engineering excellence to develop tailor-made solutions that work for you.
Drive performance
Build high-performing teams by aligning multiple metrics to agent interaction, identifying and boosting specific traits of conversational performance.
Gain insight
We don’t just give you dashboard data. We’ll give you real, actionable outcomes, identify opportunities and pinpoint reasons behind behaviour.
Get an industry-specific solution
We’ve trained our solution on words and phrases used within Financial Services. That means we’re not just exceptionally accurate, but our outputs are highly tailored to your industry.
Build bespoke
Work with us at the vanguard of NLP to develop and build a tailor-made solution that fully achieves your specific goals.
Sparked your curiosity?
Keep up to date with the latest in Natural Language Processing (NLP) and Financial Services, news, opinions and Aveni life.
5 ways FS firms can use speech analytics to boost multiple business functions
Ever wondered what the benefits of speech analytics might be in areas of your business other than just risk and compliance? In this post, we’re
8 ways we’ve embedded the FCA’s guidance on the fair treatment of vulnerable customers into our voice automation platform
The FCA recently released its final guidance for firms on the fair treatment of vulnerable customers. Whilst this guidance has been widely welcomed as a
Meet the People: Q&A with Aveni’s newest NLP Engineer: Nikolai Debono
This week we caught up with Nikolai Debono, one of our newest NLP engineers. He joins us all the way from Malta and shares his
Let's make it happen
