Financial Services only make use of 1% of their client conversations.
We unlock the remaining 99%.
Aveni powers automation and insight direct from the voice of your customers.
What we do
At Aveni, we use cutting-edge AI to analyse your conversational data. We don’t just help you understand your clients and agents better, but use speech analytics provide actionable outcomes and automate processes for greater efficiency.
Turn 1% of your analysed client calls
Totally transform risk monitoring with automation, and gain deeper understanding of your clients and agent performance. Generate actionable outcomes directly from the voice of your customers.
We remove the heavy lifting from analysis
Quickly identify customer vulnerability, the conduct and competency of agents and advisers, complaints and financial crime. We use the latest in voice analytics to help you understand why it’s a risk and provide you with the next best action either post-call or live.
Boost performance through voice-driven insights
Build the best teams by better understanding what agent excellence looks like. Empower both agents and management with deeper insights into conversational performance.
Introduce a digital assistant to your client calls
Change the game with live monitoring and support your agents in real time by moving from second line control to AI-driven detection and prevention at the point of sale or service.
Let’s build something extraordinary
Using the latest in NLP innovation to drive human potential
The benefits of NLP don’t stop at risk monitoring and agent performance, it has the power to transform any area of your business where you speak to customers. Come and talk to us about what you need and we can build it together.
Sparked your curiosity?
Keep up to date with the latest in Natural Language Processing (NLP) and Financial Services, news, opinions and Aveni life.
Viewing risk and compliance functions as hindrances is a common and, some would argue, valid interpretation. More nuanced, is the interpretation that risk-management and
Hey Craig, tell us a bit about your background and your career so far… I left university with a BSc in Computing and a
In this blog piece, Barry Haddow, head of NLP, introduces us to BERT and how this model allows human expertise and domain-specific intelligence to work