World-leading NLP expertise fused with engineering excellence

Who We Are

Our Vision and Mission

We see a world where AI is used to reimagine human interaction.

Our mission is to harness the power of voice to drive deeper insight and efficiency than ever before. 

To automate. To innovate.
We strive to empower businesses with the solutions they need to better understand their customers and agents, and using that insight to power exceptional outcomes.

Who we are

We’re a passionate team of computer scientists, engineers, designers and creatives. We want to transform the Financial Services industry by fusing AI with human interaction.  With this approach,  we can enhance risk monitoring, transform understanding of customers and agents, better manage staff performance, automate, drive down the cost to serve and so much more.

Our milestones


  • Hatch AI is founded by Joseph Twigg and Lexi Birch
  • MVP established


Making our mark
  • Placed 3rd in Times Future of Fintech
  • RBS accelerator programme
  • Start working with large Financial Services clients
  • Winner of Scotland’s largest start-up competition Scottish Edge
  • Team grows to 6 people


A year of growth
  • Rebranded Aveni
  • Product focus on risk identification, adviser performance and process automation direct from customer voice
  • £1m funding secured
  • Chosen as Beauhurst Top 15 start-ups in the UK
  • Technation Scale-Up Programme – Top 30 UK Fintechs
  • RBS Scale Up Programme
  • Working with National Advisers and Banks
  • Team grows to 20 people


  • Scale Aveni Detect in UK Financial Services
  • Integrations and Partnerships
  • International expansion
  • Scaling round


  • £2.75M funding secured
  • Winner of Scottish FinTech Award for  RegTech Innovation
  • Product focus on Auto QA and a ‘Machine Line of Defence’ for Consumer Duty requirements
  • Key integrations with Genesys and MS Teams
  • Working with some of the leading players in the advice, equity release, banking and utility sectors
  • Team grows to 34 people

Join the team

At Aveni, we’re harnessing the power of science and technology to reimagine the most important aspects of financial services.

To achieve our mission, we’re looking for those who share our vision, and help us fuel our progress.

Interested? Find out more on our careers page.

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