World-leading NLP expertise fused with engineering excellence
Our Vision and Mission
We see a world where AI is used to reimagine human interaction.
Our mission is to harness the power of voice to drive deeper insight and efficiency than ever before.
To automate. To innovate.
We strive to empower businesses with the solutions they need to better understand their customers and agents, and using that insight to power exceptional outcomes.
Who we are
We’re a passionate team of computer scientists, engineers, designers and creatives. We want to transform the Financial Services industry by fusing AI with human interaction. With this approach, we can enhance risk monitoring, transform understanding of customers and agents, better manage staff performance, automate, drive down the cost to serve and so much more.
Our milestones
2018
Founded
- Hatch AI is founded by Joseph Twigg and Lexi Birch
- MVP established
2019
Making our mark
- Placed 3rd in Times Future of Fintech
- RBS accelerator programme
- Start working with large Financial Services clients
- Winner of Scotland’s largest start-up competition Scottish Edge
- Team grows to 6 people
2020
A year of growth
- Rebranded Aveni
- Product focus on risk identification, adviser performance and process automation direct from customer voice
- £1m funding secured
- Chosen as Beauhurst Top 15 start-ups in the UK
- Technation Scale-Up Programme – Top 30 UK Fintechs
- RBS Scale Up Programme
- Working with National Advisers and Banks
- Team grows to 20 people
2021
Scale
- Scale Aveni Detect in UK Financial Services
- Integrations and Partnerships
- International expansion
- Scaling round
2022
Scale
- £2.75M funding secured
- Winner of Scottish FinTech Award for RegTech Innovation
- Product focus on Auto QA and a ‘Machine Line of Defence’ for Consumer Duty requirements
- Key integrations with Genesys and MS Teams
- Working with some of the leading players in the advice, equity release, banking and utility sectors
- Team grows to 34 people
Join the team
At Aveni, we’re harnessing the power of science and technology to reimagine the most important aspects of financial services.
To achieve our mission, we’re looking for those who share our vision, and help us fuel our progress.
Interested? Find out more on our careers page.
Sparked your curiosity?
Keep up to date with the latest in Natural Language Processing and Financial Services (NLP), news, opinions and Aveni life.
An Introduction to ChatGPT in Financial Advice
Our CEO Joseph Twigg was joined by Iria Del Rio, our lead NLP engineer to talk about the explosive rise of ChatGPT and other large
Beyond the basics: Debunking common QA assumptions in financial services
Quality assurance (QA) is a critical business function, ensuring that products and services are compliant with regulation and meet customer needs. However, there are some
Aveni partners with Delta Capita to power their Consumer Duty offering
Aveni has partnered with Delta Capita, a leading global capital markets consulting, managed services and technology provider, to advance their Consumer Duty offering by providing