Only getting value from 1% of your customer interactions?

We unlock the remaining 99%

Effectively manage Consumer Duty, reach new levels of risk oversight, process automation and data insight

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Demonstrating Consumer Duty Compliance with Technology

Explore the latest tech advancements in product and service governance, automated Consumer Duty KPI monitoring, and more, that’ll help you stay ahead of the FCA curve.

Powering automation and insight direct from voice

We use cutting-edge AI to analyse your conversational data. We don’t just help you understand your customers and agents better, but provide you with actionable insight to inform business decisions, as well as automate processes for greater efficiency.

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FREE REPORT

Consumer Duty: The Chief Risk Officer Survey Results

Insider knowledge of the priorities +80 Senior Risk & Compliance executives are focussed on to meet Consumer Duty regulations.

A new era of risk assurance for regulated industries

Take coverage from 1% to 100%

We fuse state-of-the-art machine learning with human intelligence enabling firms to put data-driven technologies at the heart of their customer strategy and achieve the risk oversight they need as regulatory supervision tightens. 

Case Study

Find out how a leading UK bank transformed coverage, efficiency and accuracy of its risk monitoring using Aveni Detect.

With Aveni you can...

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Transform risk oversight

Achieve 100% coverage, mitigate multiple risks and take faster remedial action with a Machine Line of Defence.

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Enhance productivity

Automate manual processes and focus assessor activity on the highest risk interactions with Auto QA.

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Gain deeper insights

Understand your customers and agents better to drive product and service development, customer satisfaction and coaching opportunities.

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Drive performance

Build higher performing teams by analysing agent interactions and identifying and boosting specific traits of conversational excellence.

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Access world-class expertise

World-leading AI expertise and engineering excellence at your fingertips ready to develop tailored solutions to meet your specific needs.

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Build-for-purpose for your industry

Our platform is already trained on words and phrases specific to the financial services and utilities industries and is enhanced by your company-specific terminology.

“The team at Aveni are a pleasure to work with. The enthusiasm for their software is infectious. I’m excited to explore the AI and NLP technology and how it can enhance our customer insight and adviser performance, whilst delivering remarkable time savings in our Quality Assurance teams.”

Collaborate to innovate

Use the latest in NLP innovation to drive human potential

Our platform has the power to transform any area of your business where you speak to customers. Come and talk to us about what you need and we can build it together.   

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Sparked your curiosity?

Keep up to date with the latest in Natural Language Processing, news, opinions and Aveni life

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Demonstrating Consumer Duty Compliance with Technology - Key Takeaways from Aveni’s recent webinar

In our latest Consumer Duty webinar series,”Demonstrating Consumer Duty Compliance with Technology,” Joseph Twigg, CEO of Aveni, sat down with John Liver, Strategic Adviser at Kore and NED at Barclays, and Alan Blanchard, Head...

Aveni SPW

Schroders Personal Wealth adopts AI-based Aveni Detect platform to transform compliance function

Aveni, has been selected by Schroders Personal Wealth (SPW) to transform its compliance function. Through the deployment of the Aveni Detect platform SPW will use the latest advances in Natural Language Processing (NLP) to...

Humain-in-the-loop

Human in the loop 101: what is it and why is it so important?

Financial services firms have been turning to Natural Language Processing (NLP) solutions to extract valuable insights from vast amounts of unstructured data. But even the most advanced algorithms can’t match the intuition and creativity...