Only getting value from 1% of your customer interactions?
We unlock the remaining 99%
NLP solutions to help you reach new levels of risk oversight, automation and data insight.
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An introduction to ChatGPT in Financial Services and its capabilities
Look beyond the hype of ChatGPT. Learn more about this technology and how it can help you deliver scalability, operational efficiency, and service levels completely out of reach of traditional operating models.
Powering automation and insight direct from voice
We use cutting-edge AI to analyse your conversational data. We don’t just help you understand your customers and agents better, but provide you with actionable insight to inform business decisions, as well as automate processes for greater efficiency.
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Insider knowledge of the priorities +80 Senior Risk & Compliance executives are focussed on to meet Consumer Duty regulations.
One platform. Multiple outcomes.
Our platform, Aveni Detect, can act as your company’s ‘central nervous system,’ automatically mining every interaction for valuable information to drive improvements in multiple areas of your business
A new era of risk assurance for financial services
Take coverage from 1% to 100%
We fuse state-of-the-art machine learning with human intelligence enabling financial services companies to put data-driven technologies at the heart of their customer strategy and achieve the risk oversight they need under stricter regulatory supervision.
Case Study
Find out how a leading UK bank transformed coverage, efficiency and accuracy of its risk monitoring using Aveni Detect.
With Aveni you can...
Transform risk oversight
Achieve 100% coverage, mitigate multiple risks and take faster remedial action with a Machine Line of Defence.
Enhance productivity
Automate manual processes and focus assessor activity on the highest risk interactions with Auto QA.
Gain deeper insights
Understand your customers and agents better to drive product and service development, customer satisfaction and coaching opportunities.
Drive performance
Build higher performing teams by analysing agent interactions and identifying and boosting specific traits of conversational excellence.
Access world-class expertise
World-leading AI expertise and engineering excellence at your fingertips ready to develop tailored solutions to meet your specific needs.
Build-for-purpose for your industry
Our platform is trained on words and phrases specific to the financial services industry, enhanced by your company-specific terminology.
“The team at Aveni are a pleasure to work with. The enthusiasm for their software is infectious. I’m excited to explore the AI and NLP technology and how it can enhance our customer insight and adviser performance, whilst delivering remarkable time savings in our Quality Assurance teams.”
Collaborate to innovate
Use the latest in NLP innovation to drive human potential
Our platform has the power to transform any area of your business where you speak to customers. Come and talk to us about what you need and we can build it together.
Sparked your curiosity?
Keep up to date with the latest in Natural Language Processing, news, opinions and Aveni life
Beyond the basics: Debunking common QA assumptions in financial services
Quality assurance (QA) is a critical business function, ensuring that products and services are compliant with regulation and meet customer needs. However, there are some common assumptions about QA within the financial services industry...