Only getting value from 1% of your customer interactions?
We unlock the remaining 99%
Effectively manage Consumer Duty, reach new levels of risk oversight, process automation and data insight
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Explore the latest tech advancements in product and service governance, automated Consumer Duty KPI monitoring, and more, that’ll help you stay ahead of the FCA curve.
Powering automation and insight direct from voice
We use cutting-edge AI to analyse your conversational data. We don’t just help you understand your customers and agents better, but provide you with actionable insight to inform business decisions, as well as automate processes for greater efficiency.
FREE REPORT
Insider knowledge of the priorities +80 Senior Risk & Compliance executives are focussed on to meet Consumer Duty regulations.
One platform. Multiple outcomes.
Aveni’s platform can act as your company’s ‘central nervous system,’ automatically mining every interaction for valuable information to drive improvements in multiple areas of your business
A new era of risk assurance for regulated industries
Take coverage from 1% to 100%
We fuse state-of-the-art machine learning with human intelligence enabling firms to put data-driven technologies at the heart of their customer strategy and achieve the risk oversight they need as regulatory supervision tightens.
Case Study
Find out how a leading UK bank transformed coverage, efficiency and accuracy of its risk monitoring using Aveni Detect.
With Aveni you can...
Transform risk oversight
Achieve 100% coverage, mitigate multiple risks and take faster remedial action with a Machine Line of Defence.
Enhance productivity
Automate manual processes and focus assessor activity on the highest risk interactions with Auto QA.
Gain deeper insights
Understand your customers and agents better to drive product and service development, customer satisfaction and coaching opportunities.
Drive performance
Build higher performing teams by analysing agent interactions and identifying and boosting specific traits of conversational excellence.
Access world-class expertise
World-leading AI expertise and engineering excellence at your fingertips ready to develop tailored solutions to meet your specific needs.
Build-for-purpose for your industry
Our platform is already trained on words and phrases specific to the financial services and utilities industries and is enhanced by your company-specific terminology.
“The team at Aveni are a pleasure to work with. The enthusiasm for their software is infectious. I’m excited to explore the AI and NLP technology and how it can enhance our customer insight and adviser performance, whilst delivering remarkable time savings in our Quality Assurance teams.”
Collaborate to innovate
Use the latest in NLP innovation to drive human potential
Our platform has the power to transform any area of your business where you speak to customers. Come and talk to us about what you need and we can build it together.
Sparked your curiosity?
Keep up to date with the latest in Natural Language Processing, news, opinions and Aveni life
Demonstrating Consumer Duty Compliance with Technology - Key Takeaways from Aveni’s recent webinar
In our latest Consumer Duty webinar series,”Demonstrating Consumer Duty Compliance with Technology,” Joseph Twigg, CEO of Aveni, sat down with John Liver, Strategic Adviser at Kore and NED at Barclays, and Alan Blanchard, Head...
Schroders Personal Wealth adopts AI-based Aveni Detect platform to transform compliance function
Aveni, has been selected by Schroders Personal Wealth (SPW) to transform its compliance function. Through the deployment of the Aveni Detect platform SPW will use the latest advances in Natural Language Processing (NLP) to...
Human in the loop 101: what is it and why is it so important?
Financial services firms have been turning to Natural Language Processing (NLP) solutions to extract valuable insights from vast amounts of unstructured data. But even the most advanced algorithms can’t match the intuition and creativity...