Only getting value from 1% of your customer interactions?

We unlock the remaining 99%

Effectively manage Consumer Duty, reach new levels of risk oversight, process automation and data insight

AI in action
Workplace
Workplace Desk
Workplace Desk
Workplace lady
Workplace man

FREE REPORT

Consumer Duty: The Chief Risk Officer Survey Results

Insider knowledge of the priorities +80 Senior Risk & Compliance executives are focussed on to meet Consumer Duty regulations.

Powering automation and insight direct from voice

We use cutting-edge AI to analyse your conversational data. We don’t just help you understand your customers and agents better, but provide you with actionable insight to inform business decisions, as well as automate processes for greater efficiency.

Aveni Welcome Video
Play Video

A new era of risk assurance for regulated industries

Take coverage from 1% to 100%

We fuse state-of-the-art machine learning with human intelligence enabling firms to put data-driven technologies at the heart of their customer strategy and achieve the risk oversight they need as regulatory supervision tightens. 

Case Study

Find out how a leading UK bank transformed coverage, efficiency and accuracy of its risk monitoring using Aveni Detect.

With Aveni you can...

Gold Script Comparison icon

Transform risk oversight

Achieve 100% coverage, mitigate multiple risks and take faster remedial action with a Machine Line of Defence.

World-class Expertise icon

Enhance productivity

Automate manual processes and focus assessor activity on the highest risk interactions with Auto QA.

High Performing Teams icon

Gain deeper insights

Understand your customers and agents better to drive product and service development, customer satisfaction and coaching opportunities.

Client Insights icon

Drive performance

Build higher performing teams by analysing agent interactions and identifying and boosting specific traits of conversational excellence.

Industry Specific icon

Access world-class expertise

World-leading AI expertise and engineering excellence at your fingertips ready to develop tailored solutions to meet your specific needs.

Bespoke Solution icon

Build-for-purpose for your industry

Our platform is already trained on words and phrases specific to the financial services and utilities industries and is enhanced by your company-specific terminology.

“The team at Aveni are a pleasure to work with. The enthusiasm for their software is infectious. I’m excited to explore the AI and NLP technology and how it can enhance our customer insight and adviser performance, whilst delivering remarkable time savings in our Quality Assurance teams.”

Collaborate to innovate

Use the latest in NLP innovation to drive human potential

Our platform has the power to transform any area of your business where you speak to customers. Come and talk to us about what you need and we can build it together.   

Build Beautiful

Sparked your curiosity?

Keep up to date with the latest in Natural Language Processing, news, opinions and Aveni life

consumer duty resources

5 top RegTech trends Chief Risk Officers need to be on top of in 2023

As we progress into the new year, it’s important for Chief Risk Officers (CROs) to keep an eye on the latest RegTech trends. By adopting the right technologies, CROs can ensure that their organisation...

soundwaves

A quick history of Natural Language Processing 

Natural Language Processing (NLP) is a field of artificial intelligence that involves the use of algorithms, statistical models, and other techniques to analyse, understand, and generate human language. NLP has a wide range of...

consumer duty resources

Aveni’s 2022 Consumer Duty Resources

As the year comes to an end, it’s a good time to reflect on the events of the past 12 months, both the good and the not-so-good. For both the Financial Services industry and...