Is your company only making use of 1% of its customer conversations?
We unlock the remaining 99%
Reach new levels of quality assurance efficiency, agent performance and customer experience.
Whitepaper: How firms can ensure the fair treatment of vulnerable customers
Powering automation and insight direct from voice
At Aveni, we use cutting-edge AI to analyse your conversational data. We don’t just help you understand your customers and agents better but use speech analytics to provide actionable outcomes and automate processes for greater efficiency.
“It has been a pleasure working with the team at Aveni, their enthusiasm for their software is infectious. I am excited to explore the AI and NLP technology and how it can enhance our customer insight and adviser performance, whilst delivering remarkable time savings in our Quality Assurance teams.”
One platform. Multiple outcomes.
Whether you manage a contact centre, you’re a financial advisor or utilities provider, Aveni can dramatically improve processes across your business using insights taken direct from the customer voice.
Quality Assurance
Increase coverage and transform the efficiency of your QA process
Customer Vulnerability
Dramatically improve how you recognise, record and respond to vulnerable customers
Performance & Coaching
Understand what excellence looks like. Identify knowledge gaps and deliver personalised coaching opportunities
Customer Experience
Automatically identify concerns, interests, expressions of dissatisfaction and much more
Speech automation and unparalleled insight across industries
Reach new levels of automation in quality assurance, transform staff performance and customer experience
Whether it’s Banking, Financial Advise, Insurance or Utilities, Aveni Detect can make a real difference to your customer operations. Our NLP platform analyses your data to ensure we optimise ROI and that you’re putting data-driven technologies at the heart of your customer strategy.
Case Study: Find out how a leading UK bank transformed its coverage, efficiency and accuracy of its risk monitoring using Aveni Detect.
With Aveni you can...
Boost productivity
Cut-down on low value admin and cost to serve through automation. Better manage agent workload and prioritise the tasks that matter most.
Access world-class expertise
We fuse world-class AI expertise with engineering excellence to develop tailor-made solutions that work for you.
Drive performance
Build higher performing teams by aligning multiple metrics to agent interaction, identifying and boosting specific traits of conversational performance.
Gain insight
We don’t just give you dashboard data. We’ll give you real, actionable outcomes, identify opportunities and pinpoint reasons behind behaviour.
Get an industry-specific solution
We’ve trained our solution on words and phrases used within Financial Services and Utilities. That means we’re not just exceptionally accurate, but our outputs are highly tailored to your industry.
Tailored to your needs and data
Work with us at the vanguard of NLP to develop and build a configurable solution that achieves the goals you want.
Let’s build something beautiful
Using the latest in NLP innovation to drive human potential
The benefits of NLP don’t stop at quality assurance and agent performance, it has the power to transform any area of your business where you speak to customers. Come and talk to us about what you need and we can build it together.
Sparked your curiosity?
Keep up to date with the latest in Natural Language Processing in your industry, news, opinions and Aveni life.
10 ways Natural Language Processing (NLP) will change Financial Services
Artificial Intelligence (AI) and Machine Learning (ML) have made a notable impact on many industries in the last decade. Leveraging advances in computing power has enabled industries such as retail, e-commerce, education and healthcare...
Roundtable Discussion: Managing Vulnerable Customers in Challenging Times
We partnered with the CCA to explore the impact Fair Treatment of Vulnerable Customers guidance is having on companies’ customer operations, quality assurance processes and staff training. We discussed how new innovations such as...
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