Only getting value from 1% of your customer interactions?

We unlock the remaining 99%

Reach new levels of risk oversight, process automation and data analytics

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Consumer duty risks dashboard

FREE AVENI DETECT DIAGNOSTIC

Understand the gaps in your MI and control framework, and the steps you need to take to be Consumer Duty compliant
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Powering automation and insight direct from voice

We use cutting-edge AI to analyse your conversational data. We don’t just help you understand your customers and agents better, but provide you with actionable outcomes across your business, and automate processes for greater efficiency.

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“The team at Aveni are a pleasure to work with. The enthusiasm for their software is infectious. I’m excited to explore the AI and NLP technology and how it can enhance our customer insight and adviser performance, whilst delivering remarkable time savings in our Quality Assurance teams.”

One platform. Multiple outcomes.

Aveni’s platform can act as your company’s ‘central nervous system,’ automatically mining every interaction for valuable information to drive improvements in multiple areas of your business

Quality Assurance
Quality Assurance
Boost coverage and transform the efficiency of your risk assurance processes with intelligent auto QA.
Customer Vulnerability
Customer Vulnerability
Meet Consumer Duty requirements and transform the way you recognise, record and respond to vulnerable customers with a ‘Machine Line of Defence’.
Performance & Coaching
Performance & Coaching
Understand what excellence looks like, identify knowledge gaps and deliver more engaging, personalised coaching experiences.
Customer Experience
Customer Experience
Automatically identify concerns, interests, expressions of dissatisfaction and much more.

A new era of risk assurance for regulated industries

Take coverage from 1% to 100%

We fuse state-of-the-art machine learning with human intelligence enabling firms to put data-driven technologies at the heart of their customer strategy and achieve the risk oversight they need as regulatory supervision tightens. 

Financial Services
Utilities
Contact Centres

Case Study: Find out how a leading UK bank transformed coverage, efficiency and accuracy of its risk monitoring using Aveni Detect

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With Aveni you can...

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Transform risk oversight

Achieve 100% coverage, mitigate multiple risks and take remedial action faster with a Machine Line of Defence.

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Enhance productivity

Cut-back manual processes and focus assessor activity on the highest risk interactions with auto QA.

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Gain deeper insights

Understand your customers and agents better to drive product and service development, customer satisfaction and coaching opportunities.

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Drive performance

Build higher performing teams by analysing agent interactions and identifying and boosting specific traits of conversational excellence.

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Access world-class expertise

World-leading AI expertise and engineering excellence at your fingertips ready to develop tailored solutions to meet your specific needs.

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Build-for-purpose for your industry

Our platform is already trained on words and phrases specific to the financial services and utilities industries and is enhanced by your company-specific terminology.

Collaborate to innovate

Use the latest in NLP innovation to drive human potential

Our platform has the power to transform any area of your business where you speak to customers. Come and talk to us about what you need and we can build it together.   

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Sparked your curiosity?

Keep up to date with the latest in Natural Language Processing, news, opinions and Aveni life

A woman sitting cross-legged thinking about her credit score which an indicator shows to be poor

5 crucial areas to improve to be Consumer Duty compliant

by Nicola Wee |

With the cost of living crisis pushing more and more people into financial vulnerability, the FCA is putting renewed pressure on lenders to provide the best possible service and support for their customers. Their...

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Why a ‘Machine Line of Defence’ is critical to meeting the FCA’s Consumer Duty

Why a 'Machine Line of Defence' is critical to meeting the FCA's Consumer Duty

by Chisimdi |

The FCA is constantly reminding lenders of the standards of the consumer duty of care as the cost of living keeps rising. Over the past six months, the rising cost of living has rarely been...

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How Consumer Duty has made Speech Analytics Essential

How Consumer Duty has made Speech Analytics Essential

by Chisimdi |

Speech analytics has been commonly used for a number of years, evolving from a novelty add-on to a powerful solution for businesses to improve their processes. With the Financial Conduct Authority’s Consumer Duty of...

Read More >