Only getting value from 1% of your customer interactions?

We unlock the remaining 99%

NLP solutions to help you reach new levels of risk oversight, automation and data insight.

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An introduction to ChatGPT in Financial Services

Look beyond the hype of ChatGPT.  Learn how it can help you deliver scalability, operational efficiency, and service levels completely out of reach of traditional operating models.  

Powering automation and insight direct from voice

We use cutting-edge AI to analyse your conversational data. We don’t just help you understand your customers and agents better, but provide you with actionable insight to inform business decisions, as well as automate processes for greater efficiency.

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Consumer Duty: The Chief Risk Officer Survey Results

Insider knowledge of the priorities +80 Senior Risk & Compliance executives are focussed on to meet Consumer Duty regulations.

A new era of risk assurance for financial services

Take coverage from 1% to 100%

We fuse state-of-the-art machine learning with human intelligence enabling financial services companies to put data-driven technologies at the heart of their customer strategy and achieve the risk oversight they need under stricter regulatory supervision. 

Case Study

Find out how leading equity release firm, Age Partnership sped up fact find review by 30% using Aveni Detect.

With Aveni you can...

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Transform risk oversight

Achieve 100% coverage, mitigate multiple risks and take faster remedial action with a Machine Line of Defence.

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Enhance productivity

Automate manual processes and focus assessor activity on the highest risk interactions with Auto QA.

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Gain deeper insights

Understand your customers and agents better to drive product and service development, customer satisfaction and coaching opportunities.

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Drive performance

Build higher performing teams by analysing agent interactions and identifying and boosting specific traits of conversational excellence.

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Access world-class expertise

World-leading AI expertise and engineering excellence at your fingertips ready to develop tailored solutions to meet your specific needs.

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Build-for-purpose for your industry

Our platform is trained on words and phrases specific to the financial services industry, enhanced by your company-specific terminology.

“The team at Aveni are a pleasure to work with. The enthusiasm for their software is infectious. I’m excited to explore the AI and NLP technology and how it can enhance our customer insight and adviser performance, whilst delivering remarkable time savings in our Quality Assurance teams.”

Collaborate to innovate

Use the latest in NLP innovation to drive human potential

Our platform has the power to transform any area of your business where you speak to customers. Come and talk to us about what you need and we can build it together.   

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Sparked your curiosity?

Keep up to date with the latest in Natural Language Processing, news, opinions and Aveni life

AI, Machine learning, Hands of robot and human touching on big d

A-Z Journey of Adopting Aveni Detect

Like us, you’ve probably noticed that generative AI is causing a productivity revolution. In order for this to be successful, your business needs to adopt domain specific solutions built for your industry, your challenges,...

Analyse Customer calls

Optimising Customer Interactions:  How Aveni Detect Analyses Customer Calls

We’re living in a world of tightening  regulations and ever-changing business environments, where understanding and enhancing customer interactions has taken centre stage. If you analyse customer calls, you have an opportunity to deepen relationships,...

Customer review satisfaction

3 ways generative AI could boost your financial advisors today

It wasn’t so long ago that the thought of receiving financial–or any–advice from a machine would feel like something from a film, and likely heavily caveated with warnings about the robot uprising (we’re looking...