Aveni Case Study: The Key Group

Quality Assurance  transformation at a  leading later life provider   Aveni is working closely with one of the UK’s leading later life providers to completely transform the coverage, speed and accuracy of its call oversight capabilities.   Problem This organisation operates in a particularly vulnerable market with Quality Assurance forming an important part of customer […]

8 ways NLP can help to deal with a vulnerable customer

In this digital age, technology is making our lives easier in many ways, from asking Alexa to add milk to your shopping list, Netflix suggesting a new show it thinks you’ll love and even self-driving cars.  Technology in the workplace has made employees more productive than ever before by streamlining tedious processes, making working from […]

Why you should invest in risk management software

The impact of the COVID-19 pandemic has shown just how important risk management is in the day-to-day operations of a business. In March last year, businesses were forced to transition their entire workforce to working from home overnight which brought about many unpredictable challenges… Due to such challenges, businesses have learnt to adapt and have […]

10 ways Natural Language Processing (NLP) will change Financial Services

Artificial Intelligence (AI) and Machine Learning (ML) have made a notable impact on many industries in the last decade. Leveraging advances in computing power has enabled industries such as retail, e-commerce, education and healthcare to improve effectiveness and efficiency in reducing customer churn, improving learning and development and bettering the understanding of customers’ needs. Despite […]

The Tale of RegTech Reaching Maturity

RegTech is older than you may think. It started in the 1990’s as firms started to apply new technologies such as computer programs to analyse risk. It then moved just before 2010 into “know your customer (KYC)” solutions. Now in the decade of 2020 with the dawn of AI, IoT, ML and Blockchain KYC has […]