AI to help you stay ahead of
Consumer Duty expectations
Spot risk, demonstrate fair treatment, and ensure
you’re always ready for audit.
A Machine Line of Defence™ that detects Consumer Duty risks automatically
Download the Consumer Duty Report Template
Monitor Consumer Duty compliance
Aveni Detect checks every customer interaction for Consumer Duty compliance. It identifies vulnerable customers, spots conduct risks, and detects complaints. This gives you the evidence needed to meet regulatory requirements.
Track customer circumstances
Monitor changing customer needs with early warning alerts. Identify customers who need extra support due to age, health, or financial challenges. Tailor your service to meet individual customer needs.
Verify customer understanding
Check if customers understand your advice. Aveni Detect monitors whether advisers ask the right questions and explain terms clearly. Ensure customers understand your products as regulators expect.
Improve customer support
Measure accessibility, sentiment and the quality of support provided to customers as well as how their needs – especially those in vulnerable circumstances – change over time to ensure your products and services are best suited to the customer.
Real Consumer Duty
outcomes with Aveni
Consumer Duty oversight
“Aveni Detect is already helping us to support quality assurance across our customer interactions and helping to identify customer vulnerabilities and enhance our support mode.”
“We have seen really positive feedback from our team, response to the Aveni Assist tool has been excellent and we are very pleased with the results and business impact so far. We’ve been really well supported by Aveni as we have gone through this process.”
“7IM is a business that has a long history of putting its clients first by staying at the forefront of technological innovation. This approach is reflected in the choice to partner with Aveni for strategic AI adoption.”
“This technology has the capability to substantially reduce the administrative burden on advisers, freeing them up to devote more time to meeting their clients’ needs.”
“At Octopus Money, we’re always looking for ways to ensure every customer gets the money support they need – not just the wealthiest few. Aveni’s solutions are helping us digitise and streamline our customer call reviews, ensuring we maintain the highest standards while reducing the time spent on manual processes.”
Achieve Unprecedented QA Productivity
Automate QA assessments, reducing manual effort, increasing review capacity by 6x, and ensuring fairer, more consistent outcomes for every customer.
Prioritise the highest risk cases
Automatically triage cases so agents focus on the highest-risk interactions, strengthening oversight, reducing risk of customer harm, and demonstrating clear evidence of Consumer Duty in action.
Reduce complaint, vulnerability and conduct risks
Proactively surface potential issues before they escalate, minimising complaints, strengthening customer protection, and supporting a culture of accountability under Consumer Duty.
100% Coverage
Shift from 1% manual checks to 100% coverage, eliminating reliance on random sampling, reducing risk, and ensuring every customer interaction is monitored.