Privacy & Security

We follow best practices for privacy and security that align with global regulatory requirements

Aveni is dedicated to providing powerful AI solutions to the financial services sector. Our core belief is that using an AI assistant during conversations can significantly boost efficiency across the business. We understand that your discussions often involve highly sensitive and confidential data, which is why we prioritise the privacy and security of your information.

We place a strong emphasis on transparency in all interactions. To uphold this commitment, we require our users within the financial services sector to adhere to local laws and regulations. Furthermore, they are mandated to seek consent and clearly indicate when they are recording and transcribing conversations with others. This approach ensures that our AI solutions promote responsible and secure communication practices.

ISO 27001

Attaining ISO 27001 certification for information security management is a testament to our commitment to safeguarding your data and ensuring the confidentiality, integrity, and availability of your information. This globally recognised standard underscores our unwavering dedication to maintaining the highest level of security and trust in all aspects of our operations.

GDPR

Europe's gold standard for data privacy. At our core, we're committed to adhering to its rigorous principles in all our data management processes. This dedication ensures your information's utmost security and instills unshakable trust in our data handling practices.

Third-party AI providers

At Aveni, we are committed to safeguarding the security and privacy of your customer and business data. When it comes to third-party AI providers, we maintain strict policies and procedures to guarantee that customer data is not utilised in any way to train their AI systems.

Privacy

Ensure you're in control of your conversation recordings and transcriptions

Aveni only records the meetings it is explicitly invited to. Advisers can control, what meetings the Aveni bot attends during set up and these can be changed at any time in the settings. Aveni then records and transcribes the conversation without any human interference.

Your conversations are always private, accessible to only you and the people you choose to share with.

When you delete a conversation, it is moved to the Trash. Aveni automatically deletes conversations from the trash after 30 days. If you manually clear conversation(s) from the trash bin, Aveni deletes the conversation(s) at that time.

Security

Security is our priority and we're dedicated to upholding uncompromising security practices

Two-factor authentication

Aveni only records the meetings it is explicitly invited to. Advisers can control, what meetings the Aveni bot attends during set up and these can be changed at any time in the settings. Aveni then records and transcribes the conversation without any human interference.

Data storage

Aveni uses AWS S3 storage and enables AWS SSE (Server Side Encryption) on data (S3 buckets), as well as for machine data volumes. It encrypts the key itself with a root key that it regularly rotates. Server-side encryption uses a 256-bit Advanced Encryption Standard (AES-256).

Aveni employees

All employees go through a thorough background check, and sign a confidentiality agreement.

Aveni computers

We secure our employees’ computers using mobile device management (MDM) (e.g. hard drive encryption enabled and anti-malware software installed).

Frequently asked questions

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