Automated outcome testing for every client case
Most outcome testing teams can only manually check a fraction of customer interactions each month. Detect reviews and scores all of them automatically.
Reviewing advice files rather than contact-centre calls? File Check covers case-level assurance for wealth firms.
Automated outcome testing, proven at scale
Cover every conversation without growing the team
Set it up your way. Update it whenever you need to.
Set your assessment criteria and scoring to match how your firm works. When a policy changes or a new risk emerges, update the framework and Detect applies it consistently to every conversation from that point on. No rebuild, no waiting on a release.
Detect reads every file and routes it to the correct case.
Upload audio, transcripts or documents and Detect works out where each one belongs, matching it to the right case type, owner and assessment template automatically. Your team stops doing manual admin before the real review even starts.
Objective assessments, every time.
Detect evaluates every interaction against your own compliance framework, applying the same standard every time and backing every finding with clear evidence.
Detect surfaces the risk. Your team makes the call.
Assessors check, adjust or overturn any AI-generated assessment before it’s signed off. Every change is logged, so you can always see who reviewed what and what they decided.
One clear view of quality, across the whole business.
See trends, spot recurring skill gaps and flag coaching opportunities as they come up. Compliance, team leads and the board all look at the same real-time picture.
What changed when Octopus Money stopped sampling?
In their own words: How outcome testing teams moved from manual sampling to full coverage
What regulators expect and how to show it
Practical guidance for compliance, conduct and risk teams on regulation, evidence, AI oversight and making the case for change.
Move from sample-based outcome testing to full coverage
Book a demo and we'll run Detect through your own framework, with real cases, your rulebook and your assessors in the loop.