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Explanations of some of the most commonly used terms in our industry

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FCA vulnerable customer whitepaper

Whitepaper: How firms can ensure the fair treatment of vulnerable customers

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Keep up to date with the latest in Natural Language Processing in your industry, news, opinions and Aveni life.  

10 ways Natural Language Processing (NLP) will change Financial Services

10 ways Natural Language Processing (NLP) will change Financial Services

Artificial Intelligence (AI) and Machine Learning (ML) have made a notable impact on many industries in the last decade. Leveraging advances in computing power has enabled industries such as retail, e-commerce, education and healthcare...

Roundtable Discussion: Managing Vulnerable Customers in Challenging Times

Roundtable Discussion: Managing Vulnerable Customers in Challenging Times

We partnered with the CCA to explore the impact Fair Treatment of Vulnerable Customers guidance is having on companies’ customer operations, quality assurance processes and staff training. We discussed how new innovations such as...

Why energy companies are facing a spike in transient vulnerability

Why energy companies are facing a spike in transient vulnerability

Benchmark natural gas prices in the UK and Europe have tripled this year leading to higher energy costs for companies and therefore, more expensive bills for consumers.  We take a look at how this...

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