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Explanations of some of the most commonly used terms in our industry

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FCA vulnerable customer whitepaper

Whitepaper: How firms can ensure the fair treatment of vulnerable customers

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5 technologies to help firms comply with Consumer Duty

The Consumer Duty final guidance comes with big requirements for evidence. Firms will need to deploy advanced data-driven technology solutions to meet the regulator’s data-focused demands, ultimately adapting their approach and processes in order...

How your business can reduce costs in a high inflation environment

How your business can reduce costs in a high inflation environment

Global inflation rates have been consistently on the rise over the past year. The high inflation is driven by high energy prices, issues in supply chains and an increase in consumer demand. While focus...

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5 crucial areas to improve to be Consumer Duty compliant

With the cost of living crisis pushing more and more people into financial vulnerability, the FCA is putting renewed pressure on lenders to provide the best possible service and support for their customers. Their...