Aveni News Archive

The latest news and updates from Aveni

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5 crucial areas to improve to be Consumer Duty compliant

With the cost of living crisis pushing more and more people into financial vulnerability, the FCA is putting renewed pressure on lenders to provide the best possible service and support for their customers. Their...

Why a ‘Machine Line of Defence’ is critical to meeting the FCA’s Consumer Duty

Why a 'Machine Line of Defence' is critical to meeting the FCA's Consumer Duty

The FCA is constantly reminding lenders of the standards of the consumer duty of care as the cost of living keeps rising. Over the past six months, the rising cost of living has rarely been...

How Consumer Duty has made Speech Analytics Essential

How Consumer Duty has made Speech Analytics Essential

Speech analytics has been commonly used for a number of years, evolving from a novelty add-on to a powerful solution for businesses to improve their processes. With the Financial Conduct Authority’s Consumer Duty of...

Forging a fairer way forward after the FCA’s ‘Dear CEO’ letter to Retail Lenders

Forging a fairer way forward after the FCA’s ‘Dear CEO’ letter to Retail Lenders

The rising cost of living has led to lending firms facing an increasing number of vulnerable customers, as more borrowers struggle with their personal finance. Consumers are experiencing growing financial pressure leading to a...

5 ways financial firms can improve consumer understanding

5 ways financial firms can improve consumer understanding

Ensuring consumers are provided with the information they need, in a way they understand to make informed decisions about financial products and services is no longer optional. The FCA has made this clear in...

Aveni secures £2.75M investment to expand AI platform

Aveni secures £2.75M investment to expand AI platform

We’re excited to share, that we’ve secured an investment of £2.75 million to deliver the expansion of our Aveni Detect platform to the financial services and utility markets across the UK. The ground-breaking conversational...

How firms can apply Consumer Duty to Existing Services

How firms can apply Consumer Duty to Existing Services

It’s no longer news that the FCA announced the new Consumer Duty of Care (CDC) proposal to help provide a higher standard of service and fairer outcomes for customers. While it may be easier...

The big fat Aveni reunion!

The big fat Aveni reunion!

Working remotely comes with so many positives, but sometimes, you need a change from working by yourself all day and having such easy access to the fridge and all the calories that lie within....

7 critical actions to take from the FCA’s Consumer Duty Consultation and how speech analytics can help

7 critical actions to take from the FCA’s Consumer Duty Consultation and how speech analytics can help

Financial Service firms need to rely on more than just human resources to implement the new FCA’s Customer Duty of Care rules and guidelines by April 2023. Deloitte recommended the following critical actions, and...