Aveni News Archive

The latest news and updates from Aveni

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7 critical actions to take from the FCA’s Consumer Duty Consultation and how speech analytics can help achieve them

7 critical actions to take from the FCA’s Consumer Duty Consultation and how speech analytics can help achieve them

Financial Service firms need to rely on more than just human resources to implement the new FCA’s Customer Duty of Care rules and guidelines by April 2023. Deloitte recommended the following critical actions, and...

Why Board Members Should Prepare for the Consumer Duty of Care Changes

Why Board Members Should Prepare for the Consumer Duty of Care Changes

The FCA’s new Consumer Duty of Care proposals have been causing a bit of controversy since they were first announced in December last year. Although the aim is to help provide a higher standard...

Ramadan Diaries with Hayfa Bukhari

Ramadan Diaries with Hayfa Bukhari

In this blog, I explain what Ramadan means to me and what a typical day looks like during this time. I’ve written this blog before Ramdan starts so it gives you an idea of...

How Your Business Can Prepare for the FCA’s New Consumer Duty of Care Proposals

How Your Business Can Prepare for the FCA’s New Consumer Duty of Care Proposals

If you’re struggling to understand how to show regulators that your business is compliant following the FCA’s recent Consumer Duty of Care proposals, you’re absolutely not the only one.    Aimed at bringing in...

How Quality Assurance Can Help to Get Your Customer Service Back on Track

How Quality Assurance Can Help to Get Your Customer Service Back on Track

When it comes to providing a positive customer experience, quality assurance (QA) is vital to understanding what your customers need, their thoughts and opinions and how to make improvements that build a stronger relationship...

Meet the team: Introducing our Business Development Manager to Aveni: Archie Farquharson

Meet the team: Introducing our Business Development Manager to Aveni: Archie Farquharson

It’s a new week and there’s no better time to introduce you to another new member of the team. Archie Farquharson, has been with us for over 5 months and has managed to make...

International Women’s day 2022 – Who inspires you?

International Women's day 2022 - Who inspires you?

Here we are on international women’s day, taking some time to celebrate the work and achievements of some of the women we most admire here at Aveni.   We know that for some finding...

Aveni Case Study: The Key Group

Aveni Case Study: The Key Group

Quality Assurance  transformation at a  leading later life provider   Aveni is working closely with one of the UK’s leading later life providers to completely transform coverage, speed and accuracy of its call oversight...

11 reasons why your Quality Assurance (QA) process is letting you down and how to use technology to turn it around

11 reasons why your Quality Assurance (QA) process is letting you down and how to use technology to turn it around

Our latest whitepaper offers a deep dive of how you can improve your QA process, and how technology can be used to ensure that the voice of every customer is heard by your organisation....