5 crucial areas to improve to be Consumer Duty compliant

A woman sitting cross-legged thinking about her credit score which an indicator shows to be poor

With the cost of living crisis pushing more and more people into financial vulnerability, the FCA is putting renewed pressure on lenders to provide the best possible service and support for their customers. Their recent ‘Dear CEO’ letter written to over 3,500 lenders urged financial institutions to act now and provide the necessary help to […]

Forging a fairer way forward after the FCA’s ‘Dear CEO’ letter to Retail Lenders

The rising cost of living has led to lending firms facing an increasing number of vulnerable customers, as more borrowers struggle with their personal finance. Consumers are experiencing growing financial pressure leading to a rise in debt and fuel poverty. According to the Office of National Statistics, 88% of adults in Great Britain reported their […]

How Your Business Can Prepare for the FCA’s New Consumer Duty Proposals

If you’re struggling to understand how to show regulators that your business is compliant following the FCA’s recent Consumer Duty proposals, you’re absolutely not the only one.    Aimed at bringing in a higher standard of consumer protection in retail financial markets, the proposals are considered one of the biggest shake-ups in the industry’s responsibility […]

8 ways NLP can help to deal with a vulnerable customer

In this digital age, technology is making our lives easier in many ways, from asking Alexa to add milk to your shopping list, Netflix suggesting a new show it thinks you’ll love and even self-driving cars.  Technology in the workplace has made employees more productive than ever before by streamlining tedious processes, making working from […]

Customer Vulnerability and the Utilities Industry 2021

In this blog, we take a look at customer vulnerability in the Utility Industry 2021. We give insight into the current landscape, what the challenges are and where we see things heading in the next few months…   According to Energy UK, around £13 billion is invested every year to deliver power and energy to […]