The 2026 Motor Finance Customer Journey Assurance Report
See what your motor finance QA sample misses
A practical guide for motor finance lenders and brokers to strengthen Consumer Duty oversight, with five findings, a five-stage assurance model and a 90-day action plan.
Inside the report
Five findings from customer journey assurance
Explore findings from a firm assessing its own customer journeys, including the limitations of sample-based QA and the importance of reviewing complete cases.A five-stage assurance maturity model
Understand how to progress from manual sampling towards continuous oversight, with a framework for assessing your current approach.Ten questions for your board and risk committee
Evaluate whether your firm can demonstrate adequate QA coverage, identify vulnerability and affordability concerns, and evidence customer outcomes over time.A practical 90-day action plan
Follow a structured approach to establishing your QA baseline, validating assessment accuracy against your own standards and extending assurance coverage.
Free Report
Strengthen your evidence of customer outcomes
Download the free 20-page report to explore the findings and identify practical next steps for your assurance programme.
Download the
report
- See why a 5% sample can’t evidence Consumer Duty outcomes, and what replaces it.
- Written for chief risk officers, compliance directors, heads of QA and compliance monitoring, and motor finance operations leaders.