The World’s Most Innovative AI Technology Companies in FS
Fintech Company of the Year Finalist
Top 50 fastest-growing private companies in Scotland
Automated vs
human review
For every one call a human reviews,
Aveni assesses 78.
Conversations
checked by AI
Distinct AI assessments completed.
High-risk
conversations caught
Calls flagged for vulnerability,
dissatisfaction or complaint.
Strengthen oversight of customer
outcomes
Consumer Duty monitoring depends on understanding what customers
experience. Detect helps firms assess customer interactions across channels
and surface potential issues for review.
Vulnerability
Identify potential vulnerability signals within customer interactions.Dissatisfaction
Surface signs of poor customer experience or dissatisfaction.Complaints
Identify potential complaint indicators for further review.Customer outcomes
Give teams broader evidence of the outcomes customers receive.
Consumer Duty oversight
across every channel.
Prioritise the cases that need attention first
Detect assesses customer interactions against your criteria and
surfaces higher-risk cases for review.
Your QA team can focus its time where risk, customer outcomes
or further investigation require human judgement.
- Bring higher-risk interactions to the top.
- Apply the QA framework your team already uses.
- Give reviewers context before they investigate.
Scale QA coverage without scaling
manual review
Manual QA limits how much your team can review.
See the risk. See the evidence.
Detect surfaces potential risk signals and links findings
back to the evidence that triggered them.
Reviewers can understand the context, investigate the
case and record the outcome.
Apply one QA standard across every channel
Customers move between calls, chats, emails and
documents. Detect helps teams apply their QA framework
consistently across those interactions.
- Configure assessments around your QA framework.
- Apply the same standards across interaction types.
- Give reviewers a consistent starting point for every assessment.
Review the whole case in context
Bring together what was said, what was documented and what happened next. Detect supports case-level assessment across the information available for review, giving teams more context when they assess risk and customer outcomes.
Keep people in control of review and decisions
Detect handles assessment and prioritisation. Your team reviews the evidence, applies judgement and decides what happens next.
See what Detect delivers in practice
Octopus Money expanded QA coverage with Detect while reducing the time
its team spent reviewing cases.
