Written by:
Aveni Team
Written on:
13 Nov 2026
Reading Time:
1 min
Report Overview
A 5% QA sample can’t evidence Consumer Duty outcomes. This practical guide helps motor finance lenders and brokers strengthen their oversight, with findings from a firm assessing its own customer journeys and clear next steps for moving from manual sampling to continuous assurance.
Inside the report
- Five findings from customer journey assurance, including the limits of sample-based QA
- A five-stage assurance maturity model to benchmark your current approach
- Ten questions for your board and risk committee on QA coverage, vulnerability, affordability and customer outcomes
- A practical 90-day action plan to set your QA baseline, validate accuracy and extend coverage
Written for chief risk officers, compliance directors, heads of QA and compliance monitoring, and motor finance operations leaders.
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