83% Faster Compliance Reviews: From 90 Minutes to 15 Minutes per Case
83% Faster QA Reviews: How AI Transformed Manual Compliance Monitoring
In the complex, high-stakes world of financial services, firms face mounting pressure to safeguard customer outcomes, meet strict regulatory requirements, and drive operational efficiency. Aveni Detect is helping firms achieve these goals at speed and scale, reshaping how compliance and risk management are delivered.
This case study explores the real-world results delivered by Aveni Detect, with tangible proof points and clear benefits for organisations seeking to modernise their approach to quality assurance (QA) and compliance.
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“Aveni has streamlined our process for assessing calls, making it easier to spot vulnerabilities and ensure we’re treating customers fairly. The technology has taken much of the manual work out of the equation, providing a clear overview of collective scores and helping us quickly identify areas for improvement.”
The Challenge: Manual QA That Can’t Keep Pace
Risk and compliance teams have traditionally relied on labour-intensive manual processes:
- Quality Assurance agents spending up to 90 minutes reviewing a single case.
- Heavy dependence on random sampling, which leaves compliance blind spots.
- Only a small fraction of total customer calls being reviewed.
- Overworked teams bogged down in time-consuming listening tasks, unable to focus on higher-value analysis.
In a regulated industry where consumer protection is paramount, these outdated processes are not just inefficient, they are risky.
Before Aveni Detect:
- 90 minutes per QA review
- Limited sample coverage
- High resource drain
The Solution: AI-Powered Automation for Precision and Scale
Aveni Detect revolutionises compliance processes through AI-driven automation that analyses 100% of customer interactions, no sampling required. The platform pinpoints risks, highlights vulnerability, and equips compliance teams with actionable insights at unprecedented speed.
83%
reduction in QA assessment time (from 90 minutes to 15 minutes)
100% call analysis coverage versus random sampling
75% faster vulnerability identification
93% accuracy in vulnerability categorisation
100% complaint flagging accuracy
“What used to dominate our entire day is now a 20-minute task. Aveni’s analysis shows us exactly where to focus, eliminating hours of unnecessary listening.”
