3 Biggest Artificial Intelligence Trends in 2022
In 2022, we will continue to see Artificial Intelligence (AI) become the most transformative technology humanity has ever created. The CEO of Google, Sunder Pichai, said that the impact of AI will be greater than even the discovery of electricity. This seems like an ambitious claim but seeing how this technology has already helped […]
Aveni’s Christmas List 2021
We’ve been working super hard this year and we all deserve a treat. We asked some of our team members here at Aveni what they love most about Christmas and what they will be asking from Santa this year! Archie Farquharson – Business Manager I love the chance to get the whole family together […]
Aveni Highlights 2021
As 2021 comes to an end, we look back and reflect on what a year it’s been! We have had many changes over the last 12 months and we are super excited to bring in the new year and see what 2022 brings! We speak to some of Team Aveni and find out what their […]
Team Aveni Christmas Day Out!
It’s the most wonderful time of the year and what better way to celebrate than to get the full Aveni team together and party! This year we hosted our Christmas party in Edinburgh. As our team grows it’s so important that we make the effort to get together and celebrate with the team no matter […]
Dare to Digitise Webinar – How can technology transform customer vulnerability?
During our very first webinar, we discussed practical ways in which companies can better identify customer vulnerability, understand how it changes over time and what tools businesses can use to leverage insights and data to better service those who are in vulnerable situations to achieve the best outcomes. We give you a roundup on […]
Why you should invest in risk management software
The impact of the COVID-19 pandemic has shown just how important risk management is in the day-to-day operations of a business. In March last year, businesses were forced to transition their entire workforce to working from home overnight which brought about many unpredictable challenges… Due to such challenges, businesses have learnt to adapt and have […]
5 ways speech analytics can build better performing teams
Speech analytics does exactly as it suggests – analyses speech. In practice, this often means transcribing spoken word into text and using case-specific automated tagging to identify words and phrases within the conversation. Case specific tagging is when a bespoke dictionary of words and phrases are applied to the transcription to identify when and if […]
10 ways Natural Language Processing (NLP) will change Financial Services
Artificial Intelligence (AI) and Machine Learning (ML) have made a notable impact on many industries in the last decade. Leveraging advances in computing power has enabled industries such as retail, e-commerce, education and healthcare to improve effectiveness and efficiency in reducing customer churn, improving learning and development and bettering the understanding of customers’ needs. Despite […]
Roundtable Discussion: Managing Vulnerable Customers in Challenging Times
We partnered with the CCA to explore the impact Fair Treatment of Vulnerable Customers guidance is having on companies’ customer operations, quality assurance processes and staff training. We discussed how new innovations such as speech analytics can help companies better recognise, record and respond to it’s vulnerable customers and in doing so, ensure greater regulatory […]
Aveni taps top industry talent
Aveni appoints Chief Revenue Officer and recruits senior personnel from IBM, McLaren and Domino’s as company scales up for growth. Scottish AI software company Aveni today announced the appointment of Elizabeth Gooch, MBE, as the company’s Chief Revenue Officer. Hot on the heels of its recent funding round, the speech analytics company also announced a […]
Aveni opinion poll : Biggest challenges when dealing with customers in vulnerable situations
We asked our LinkedIn network about the challenges they face when dealing with customers in vulnerable situations. The results are in, here’s what they said: Customer vulnerability is an increasing concern and has continued to rise over the last 18 months due to global financial uncertainty. The Financial Conduct Authority and other regulatory bodies have […]
Why energy companies are facing a spike in transient vulnerability
Benchmark natural gas prices in the UK and Europe have tripled this year leading to higher energy costs for companies and therefore, more expensive bills for consumers. We take a look at how this can make customers vulnerable in a specific way, known as transient vulnerability, and how companies should be aware of how to […]
