Consumer Duty: FCA New Consultation Commandment
The Golden Rule. It’s taught on our first day of school – treat others as you would like to be treated. This fundamental and central principle to living in society is the driving force behind the FCA’s Consumer Duty consultation paper. Sparked by the FCA’s 2020 Financial Lives Survey which highlights that only 35% of […]
Meet the team: Senior Software Engineer – Sam Faulls
This week we had the opportunity to catch up with our newest senior software engineer, Sam Faulls. Sam’s last role at McLaren Applied involved working in different roles including on virtual simulation platforms, allowing high-performance cars to be fully developed and tested in the virtual world. After just 9 months as a Senior Software Engineer […]
My first year at Aveni: Catch-up with Hayfa Bukhari, Marketing Executive at Aveni
We speak with Hayfa Bukhari, 1 year after starting Aveni. She takes us through her journey of what it’s been like working for Aveni and what she enjoys most about her role. Let’s catch up with her and find what the past year has been like… Hey Hayfa! How’s it going? Congratulations on reaching […]
7 things to avoid when implementing speech analytics for risk
Remember when you got that new mobile, or update on your phone? You no longer had a thumb print but a facial recognition scanner to unlock it. Now, if you swipe one way or the other a new pop up can be used to perform an action much faster. At first you were a bit […]
Aveni seals seven-figure investment to launch Aveni Detect
Scottish fintech company Aveni has secured an investment of £1.1 million to launch a ground-breaking Artificial Intelligence (AI) platform which is leading the way in a new era for speech analytics in business. Aveni Detect uses the latest advances in AI and natural language processing (NLP) to automate processes direct from the customer voice. This […]
The Tale of RegTech Reaching Maturity
RegTech is older than you may think. It started in the 1990’s as firms started to apply new technologies such as computer programs to analyse risk. It then moved just before 2010 into “know your customer (KYC)” solutions. Now in the decade of 2020 with the dawn of AI, IoT, ML and Blockchain KYC has […]
Meet the team: Q&A with Rita Anjani – What does it take to become an NLP Engineer?
NLP Engineers are responsible for the interaction between everyday human language and a computer’s ability to process and analyse natural language data. In our latest post we welcome Rita Anjana to the team and learn more about the day to day tasks of a NLP engineer and all you need to know to become one […]
5 ways FS firms can use speech analytics to boost multiple business functions
Ever wondered what the benefits of speech analytics might be in areas of your business other than just risk and compliance? In this post, we’re going to cover how AI-driven speech analytics is currently being used, and more specifically, the impact it can have across multiple business functions, to transform operating models and materially reduce […]
8 ways we’ve embedded the FCA’s guidance on the fair treatment of vulnerable customers into our voice automation platform
The FCA recently released its final guidance for firms on the fair treatment of vulnerable customers. Whilst this guidance has been widely welcomed as a long overdue step in the right direction to better identify, protect and serve all customers, in particular, the most vulnerable within our society, it has got the Financial Services (FS) […]
Meet the People: Q&A with Aveni’s newest NLP Engineer: Nikolai Debono
This week we caught up with Nikolai Debono, one of our newest NLP engineers. He joins us all the way from Malta and shares his love for food and NLP! Tell us a bit about yourself, where were you before you joined Aveni? In 2019 I left my software development job in Malta to […]
Does technology safeguard or exploit vulnerable customers?
We’ve become increasingly dependent on technologies such as mobile phones, computers, and game consoles to get through our day-to-day lives and for many, living without these would be unmanageable. On average, adults spent 6 hours and 25 minutes on phones, watching TV and using computers/laptops in a day, resulting in 45 hours (about 2 days) […]
Is bias a problem in machine learning?
In all decision-making processes, whether human or machine, bias can result in unfair outcomes. We discuss why this can be a problem for machine learning, and what we can do about it. Machine Learning: Machine learning (ML) is very good at capturing signals and correlations in data. Deep learning, coupled with substantial data, and lots […]
