An agent is an AI system designed to perform specific tasks autonomously on behalf of a user. Unlike simple chatbots that respond to queries, agents can take actions, make decisions within defined parameters and complete multi-step workflows without constant human intervention. In financial services, agents might handle tasks such as monitoring client conversations for compliance risks, generating suitability reports or scheduling follow-up meetings based on conversation outcomes. Agents operate within guardrails set by their developers to ensure they act predictably and safely.
