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Ever wondered what the benefits of speech analytics might be in areas of your business other than just risk and compliance? In this post, we’re
8 ways we’ve embedded the FCA’s guidance on the fair treatment of vulnerable customers into our voice automation platform
The FCA recently released its final guidance for firms on the fair treatment of vulnerable customers. Whilst this guidance has been widely welcomed as a
This week we caught up with Nikolai Debono, one of our newest NLP engineers. He joins us all the way from Malta and shares his
We’ve become increasingly dependent on technologies such as mobile phones, computers, and game consoles to get through our day-to-day lives and for many, living without