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The rising cost of living has led to lending firms facing an increasing number of vulnerable customers, as more borrowers struggle with their personal finance.
Ensuring consumers are provided with the information they need, in a way they understand to make informed decisions about financial products and services is no
We’re excited to share, that we’ve secured an investment of £2.75 million to deliver the expansion of our Aveni Detect platform to the financial services
It’s no longer news that the FCA announced the new Consumer Duty of Care (CDC) proposal to help provide a higher standard of service and
7 critical actions to take from the FCA’s Consumer Duty Consultation and how speech analytics can help achieve them
Financial Service firms need to rely on more than just human resources to implement the new FCA’s Customer Duty of Care rules and guidelines by
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Quality Assurance transformation at a leading later life provider Aveni is working closely with one of the UK’s leading later life providers to completely
As we start a new year, we wanted to share some of the most popular articles from 2021. 2021 was a busy year to say
Podcasts are all the rage these days. You can just about find any topic of interest and they continue to increase in popularity as a
In all decision-making processes, whether human or machine, bias can result in unfair outcomes. We discuss why this can be a problem for machine learning,