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Dare to Digitise Webinar – How can technology transform customer vulnerability?
During our very first webinar, we discussed practical ways in which companies can better identify customer vulnerability, understand how it changes over time and what
Why you should invest in risk management software
The impact of the COVID-19 pandemic has shown just how important risk management is in the day-to-day operations of a business. In March last year,
5 ways speech analytics can build better performing teams
Speech analytics does exactly as it suggests – analyses speech. In practice, this often means transcribing spoken word into text and using case-specific automated tagging
10 ways Natural Language Processing (NLP) will change Financial Services
Artificial Intelligence (AI) and Machine Learning (ML) have made a notable impact on many industries in the last decade. Leveraging advances in computing power has
Roundtable Discussion: Managing Vulnerable Customers in Challenging Times
We partnered with the CCA to explore the impact Fair Treatment of Vulnerable Customers guidance is having on companies’ customer operations, quality assurance processes and
Aveni taps top industry talent
Aveni appoints Chief Revenue Officer and recruits senior personnel from IBM, McLaren and Domino’s as company scales up for growth. Scottish AI software company Aveni
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Explainer video: Aveni Detect
Top 5 risk and compliance podcasts you should be listening to in 2021
Podcasts are all the rage these days. You can just about find any topic of interest and they continue to increase in popularity as a
Is bias a problem in machine learning?
In all decision-making processes, whether human or machine, bias can result in unfair outcomes. We discuss why this can be a problem for machine learning,