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5 ways FS firms can use speech analytics to boost multiple business functions
Ever wondered what the benefits of speech analytics might be in areas of your business other than just risk and compliance? In this post, we’re
8 ways we’ve embedded the FCA’s guidance on the fair treatment of vulnerable customers into our voice automation platform
The FCA recently released its final guidance for firms on the fair treatment of vulnerable customers. Whilst this guidance has been widely welcomed as a
Meet the People: Q&A with Aveni’s newest NLP Engineer: Nikolai Debono
This week we caught up with Nikolai Debono, one of our newest NLP engineers. He joins us all the way from Malta and shares his
Does technology safeguard or exploit vulnerable customers?
We’ve become increasingly dependent on technologies such as mobile phones, computers, and game consoles to get through our day-to-day lives and for many, living without
Is bias a problem in machine learning?
In all decision-making processes, whether human or machine, bias can result in unfair outcomes. We discuss why this can be a problem for machine learning,
Why work at a startup?
Revolt, Monzo, Klarna, sound familiar? Well, they are some of the hottest startup’s right now. They started off like us, a couple of highly motivated individuals sharing
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