Meet the team: Introducing our Business Development Manager to Aveni: Archie Farquharson
It’s a new week and there’s no better time to introduce you to another new member of the team. Archie Farquharson, has been with us for over 5 months and has managed to make a name for himself! In this blog we learn more about Archie’s routine and what he enjoys doing outside of […]
International Women’s day 2022 – Who inspires you?
Here we are on international women’s day, taking some time to celebrate the work and achievements of some of the women we most admire here at Aveni. We know that for some finding your way can be difficult and often challenging, but we love to take inspiration from those who have pushed boundaries and […]
Aveni Case Study: The Key Group
Quality Assurance transformation at a leading later life provider Aveni is working closely with one of the UK’s leading later life providers to completely transform the coverage, speed and accuracy of its call oversight capabilities. Problem This organisation operates in a particularly vulnerable market with Quality Assurance forming an important part of customer […]
11 reasons why your Quality Assurance (QA) process is letting you down and how to use technology to turn it around
Our latest whitepaper offers a deep dive of how you can improve your QA process, and how technology can be used to ensure that the voice of every customer is heard by your organisation. Download it here today. Quality Assurance (QA) often has a bad reputation with many organisations seeing it as a costly box […]
Is your Quality Assurance suffering from an identity crisis?
In an increasingly crowded and competitive market, the importance of great customer service can’t be underestimated. But despite extensive checks and balances, achieving quality assurance outcomes that are meaningful is still a major challenge for regulated industries such as Financial Services and Utilities. Part of the QA conundrum can be traced back to the fact […]
3 ways AI can take your QA processes to the next level!
AI is the hottest trend in transforming efficiency with a number of organisations trailblazing the way when it comes to applying the latest in AI advancements to improve their QA processes. In this blog post, we’re going to explain how it can help your QA processes without coding or maths! Although still in its […]
How speech analytics will help organisations meet FCA new consumer duty of care responsibilities
In May 2021, the Financial Conduct Authority released a consultation paper on the new Consumer Duty in an effort to “set higher expectations for the standard of care that firms provide to consumers.” In reality this means protecting customers in four specific areas: Information provided to customers to enable them to make informed decisions. Fair […]
3 challenges contact centres face and how technology can help
Contact centres are at the front line of customer service but there are many challenges companies face when providing world-class services. So, what are the top challenges facing contact centres today? And what can be done to solve these issues? There are a number of factors that have an impact on the way in which […]
Aveni appoints ex-McLaren Applied innovator exec Amit Gawali as board advisor
Aveni is delighted to announce the appointment of Amit Gawali as a board advisor. Amit will guide and support the overall R&D direction of the speech analytics company, which has developed an AI platform designed to transform how the financial services sector engages with its customers. Throughout his career, he has developed particular expertise in […]
Aveni’s top 5 articles of 2021
As we start a new year, we wanted to share some of the most popular articles from 2021. 2021 was a busy year to say the least, but from it we gained valuable insight through trends in the market as well as exciting changes within Aveni. Check out our top 5 most read blogs […]
Key Group targets customer vulnerability with Aveni
Equity release firm adopts speech analytics platform to improve ability to identify and support vulnerable customers. Equity release pioneer Key today revealed it is working with speech analytics platform Aveni.ai as it seeks to build on its award-winning customer service with artificial intelligence. The strategic partnership embeds Aveni.ai at the heart of Key’s customer interactions […]
8 ways NLP can help to deal with a vulnerable customer
In this digital age, technology is making our lives easier in many ways, from asking Alexa to add milk to your shopping list, Netflix suggesting a new show it thinks you’ll love and even self-driving cars. Technology in the workplace has made employees more productive than ever before by streamlining tedious processes, making working from […]
