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AI to help you stay ahead of Consumer Duty expectations

Spot risk, demonstrate fair treatment, and ensure you’re always ready for audit.

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consumer duty

A Machine Line of Defence™ to identify and understand risks that matter to you

MANAGE
Consumer Duty Management at scale
Aveni Detect analyses every customer interaction to assess Consumer Duty compliance at scale. From identifying vulnerable customers and spotting conduct risks to detecting complaints and signs of dissatisfaction, it gives you the insight and evidence needed to meet your obligations with confidence.
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IDENTIFY
Changes in circumstance over time
Keep on top of ever-changing customer needs. Aveni Detect acts as your early warning system, promptly identifying where customers may benefit from extra support, whether due to advancing age, health concerns, or financial challenges. This lets you fine-tune your interactions and offer tailored assistance to best serve your customers’ evolving needs.
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UNDERSTAND
Be confident about your consumers' understanding
Are your customer teams making sure clients truly understand? Aveni Detect assesses whether advisers are asking the right questions, explaining terms clearly, and checking client engagement—helping you ensure customers fully understand your products and services, as expected by regulators.
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SUPPORT
Ensure the best consumer support
Measure accessibility, sentiment and the quality of support provided to customers as well as how their needs – especially those in vulnerable circumstances – change over time to ensure your products and services are best suited to the customer.
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See why leading financial advice firms choose Aveni

Cut a 90 minute QA process to just 15 minutes
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Customer vulnerability observations are now up to 75% faster 
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Compliance coverage 
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Learn more

Paul Titterton

COO, Octopus Money

Aveni Detect automates the quality assurance process, providing 100% coverage of all customer calls, prioritising cases for review, and allowing us to address root issues more systematically.

Craig Heaney,

Director of Operational Assurance and Control at Equifax.

Aveni platform allows us to easily identify consumers contacting us that may be vulnerable. That’s really helped us start to consider how we can better support those consumers when they contact us

Paul Titterton

COO, Octopus Money

Aveni’s AI solutions are enabling us to meet the requirements of Consumer Duty compliance while ensuring every customer receives the best support possible.

A wealth management firm

Aveni has streamlined our process for assessing calls, making it easier to spot vulnerabilities and ensure we're treating customers fairly. The technology has taken much of the manual work out of the equation, providing a clear overview of collective scores and helping us quickly identify areas for improvement. The transcript feature has also been invaluable in reviewing calls and ensuring we're fully compliant with consumer duty regulations.

Paul Titterton

COO, Octopus Money

We believe money advice can evolve to meet regulatory requirements while remaining inclusive and scalable. Aveni Detect plays a key role in making that vision possible

Craig Heaney,

Director of Operational Assurance and Control at Equifax.

We are now looking at opportunities to change our assurance approach by using more of the automation that Aveni can provide, coupled with our own thematic activity.

A wealth management firm

The system's ability to flag priority areas, particularly around customer vulnerability and complaints, has been really helpful for our thematic work.

Consumer Duty in Action: Case Studies

Automate QA assessments, reducing manual effort, increasing review capacity by 6x, and ensuring fairer, more consistent outcomes for every customer.
Automatically triage cases so agents focus on the highest-risk interactions, strengthening oversight, reducing risk of customer harm, and demonstrating clear evidence of Consumer Duty in action.
Proactively surface potential issues before they escalate, minimising complaints, strengthening customer protection, and supporting a culture of accountability under Consumer Duty.
Shift from 1% manual checks to 100% coverage, eliminating reliance on random sampling, reducing risk, and ensuring every customer interaction is monitored.

CONSUMER DUTY REPORT

Consumer Duty: The Chief Risk Officer Survey Results

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