Consumer Duty Compliance | Automated Monitoring & Insights by Aveni

AI to help you stay ahead of Consumer Duty expectations

Spot risk, demonstrate fair treatment, and ensure you’re always ready for audit.

A Machine Line of Defence™ to identify and understand risks that matter to you

MANAGE

Consumer Duty Management at scale

Aveni Detect analyses every customer interaction to assess Consumer Duty compliance at scale. From identifying vulnerable customers and spotting conduct risks to detecting complaints and signs of dissatisfaction, it gives you the insight and evidence needed to meet your obligations with confidence.

IDENTIFY

Changes in circumstance over time

Keep on top of ever-changing customer needs. Aveni Detect acts as your early warning system, promptly identifying where customers may benefit from extra support, whether due to advancing age, health concerns, or financial challenges. This lets you fine-tune your interactions and offer tailored assistance to best serve your customers’ evolving needs.

UNDERSTAND

Be confident about your consumers' understanding

Are your customer teams making sure clients truly understand? Aveni Detect assesses whether advisers are asking the right questions, explaining terms clearly, and checking client engagement—helping you ensure customers fully understand your products and services, as expected by regulators.

SUPPORT

Ensure the best consumer support

Measure accessibility, sentiment and the quality of support provided to customers as well as how their needs – especially those in vulnerable circumstances – change over time to ensure your products and services are best suited to the customer.

See why leading financial advice firms choose Aveni

Cut a 90 minute QA process to just 15 minutes

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Customer vulnerability observations are now up to 75% faster

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Compliance coverage

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Learn more

Jana Sivananthan

Chief Risk Officer, 7IM

"7IM is a business that has a long history of putting its clients first by staying at the forefront of technological innovation. This approach is reflected in the choice to partner with Aveni for strategic AI adoption."

Elizabeth Chapman

VP Operations, Transformation and Change at Equifax UK

“Aveni Detect is already helping us to support quality assurance across our customer interactions and helping to identify customer vulnerabilities and enhance our support mode.”

Kevin D’Arcy

Group Head of Operations at Advanta Wealth

“We have seen really positive feedback from our team, response to the Aveni Assist tool has been excellent and we are very pleased with the results and business impact so far. We’ve been really well supported by Aveni as we have gone through this process.”

David Kaye

Puma Investments

“This technology has the capability to substantially reduce the administrative burden on advisers, freeing them up to devote more time to meeting their clients’ needs.”

Paul Titterton

Chief Operating Officer, Octopus Money

“At Octopus Money, we’re always looking for ways to ensure every customer gets the money support they need - not just the wealthiest few. Aveni’s solutions are helping us digitise and streamline our customer call reviews, ensuring we maintain the highest standards while reducing the time spent on manual processes.”

Ray Milne

Chief Risk Officer, Schroders Personal Wealth

“Our partnership with Aveni shows our commitment to using technology to ensure the quality of our advice. Aveni Detect enables us to identify vulnerable and other high risk clients, helping us support them in the best possible way.”

Karina Bowden

Group Chief Risk Officer, TFAS Enterprises

“Aveni Detects allows our Risk, Compliance and Quality teams to have much more oversight of the entire business, using the same resource but focused on areas that add the most value to our clients and the business along with assurance to myself, the rest of the Board and the regulator.”