Risk monitoring and agent insight direct from customer voice.
Transform risk through automation and improve agent and customer understanding to drive better outcomes.
Aveni Detect uses groundbreaking Natural Language Processing (NLP) to analyse 100% of your customer interactions.
We'll help you boost monitoring efficiency and agent performance whilst ensuring every customer is fairly treated. Our risk monitoring technology uses the latest in voice analytics and speech to text transcription.
Not just a pretty face
Get more from your customer conversations than just a good-looking dashboard
Identifying customer vulnerability, the conduct and competency of agents and advisers, complaints and financial crime comes as standard. Our risk monitoring platform doesn’t just flag risks, we rapidly assess high risk interactions, highlight the exact point in the call you need to look at and provide you with the next best action.
Boost performance and empower your team
Dramatically improve your agents’ performance by aligning multiple metrics to agent interaction, identifying specific traits of conversational excellence. By comparing conversations against best practice and company tone, it allows agents to view and learn as they go from a personalised dashboard.
Strap yourself in for a level of insight and automation that will totally transform your business
The sheer volume of calls financial services firms take exceeds the ability to manually review any meaningful proportion of them. Typically, firms analyse just 1% of calls resulting in insights from the remaining 99% being lost. With Aveni Detect, you can monitor 100% of conversations using the latest in speech analytics tailored to your industry.
Realise 80% efficiency gains
in your QA process whilst drawing on
"A QA process that used to take 90 minutes per case, now takes 15 minutes using Aveni Detect"
Aveni Detect introduces AI-driven automation at all stages of the QA workflow, significantly reducing the time taken for each assessment whilst ensuring that effort is spent on the highest value interactions.
We’ll be straight with you. NLP isn’t a silver bullet.
As with everything, there are limitations. The good news is, thanks to in-built supervised learning, every interaction with our platform leads to continuous improvement. The more you use it, the better it gets.
Real time prevention.
Eliminate exposure with real-time monitoring
Change the game with live monitoring and support your agents in real time by moving from second line control to AI-driven detection and prevention at the point of sale or service.
Sparked your curiosity?
Keep up to date with the latest in Natural Language Processing (NLP) and Financial Services, news, opinions and Aveni life.
During our very first webinar, we discussed practical ways in which companies can better identify customer vulnerability, understand how it changes over time and what
Speech analytics does exactly as it suggests – analyses speech. In practice, this often means transcribing spoken word into text and using case-specific automated tagging