Agent Performance
Empower your agents and build higher performing teams.
Boost understanding of what performance excellence means and use it to amplify success across your teams.
Driving agent excellence through insight
Build higher performing teams by better understanding what excellence looks like. Get richer insights into agent activity and enable more meaningful remedial action. Give your customer service teams the tools and information they need for rapid training and self-improvement on every call.
Agent Performance Dashboard
Proactive and personalised learning
Boost performance by aligning multiple metrics to agent interaction, identifying specific traits of conversational excellence. Compare conversations against best practice and company tone and empower agents by giving them a personalised dashboard to learn and improve on-the-go.
Support when you need it
Alert supervisors to challenging conversations when they happen
As working from home sticks, make sure your agents have the support they need, when they need it. We’ll flag challenging conversations and identify training opportunities to ensure the best outcomes are achieved for your customers.
Find the skill in skilful conversation
By analysing metrics around sentiment, overlaps and pauses, speaking time, clarity, empathy and language, you can replicate the most successful approaches to customer interaction ensuring greater satisfaction and achieve better results for your clients..
Collaborate to innovate
Use the latest in NLP innovation to drive human potential
Our platform has the power to transform any area of your business where you speak to customers. Talk to us about what you need and we can build it together.
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