Agents Performance
Empower your agents and build higher performing teams.
Boost understanding of what performance excellence means and use it to amplify success across your teams.
Driving agent excellence through insight
Agent Performance helps you build higher performing teams by better understanding what excellence looks like, giving you richer insights into agent activity and offering more meaningful remedial actions. Give your agents and management the tools and information they need to enable rapid training and self-improvement on every call.
Agent Performance Dashboard
Proactive and Personalised Learning
Boost performance by aligning multiple metrics to agent interaction, identifying specific traits of conversational excellence. Compare conversations against best practice and company tone and empower agents by giving them a personalised dashboard to learn and improve on-the-go.
Support when you need it
Alert supervisors to challenging conversations when they happen
At a time when many are working from home, make sure your agents have the support they need, when they need it. We’ll flag challenging conversations and identify training opportunities to ensure the best outcomes are achieved for your customers.
Empower your team
Find the skill in skilful conversation
Understand the mastery needed to be successful
By analysing metrics around sentiment, overlaps and pauses, speaking time, clarity, empathy and language, you can replicate the most successful approaches to customer interaction ensuring greater satisfaction and achieve better results for your clients.
Why Agent Performance?
Transform agent performance and drive efficiency
Gain deeper insight into what creates best-in-class ability
Ensure better client outcomes through service excellence
Empower agents with a personalised dashboard to learn in real-time
Introduce ‘gold script’ comparisons for regulated scripts
Keep tabs on emerging performance trends with management insights
Sparked your curiosity?
Keep up to date with the latest in Natural Language Processing and Financial Services, news, opinions and Aveni life.
Aveni appoints ex-McLaren Applied innovator exec Amit Gawali as board advisor
Aveni is delighted to announce the appointment of Amit Gawali as a board advisor. Amit will guide and support the overall R&D direction of the
Key Group targets customer vulnerability with Aveni
Equity release firm adopts speech analytics platform to improve ability to identify and support vulnerable customers. Equity release pioneer Key today revealed it is working
8 ways NLP can help to deal with a vulnerable customer
In this digital age, technology is making our lives easier in many ways, from asking Alexa to add milk to your shopping list, Netflix suggesting
Let's make it happen
