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100% QA coverage at a fraction of the cost with Aveni Detect

Voice-driven automation and intelligent document checks. Deliver exceptional service faster, fuelled by what your clients tell you.

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AI quality assurance
reduction in QA assessment time
0 %
coverage
0 %
faster customer vulnerability observations
0 %
CASES
Eliminate slow, manual call and document reviews
Aveni Detect eliminates slow, manual QA processes by automatically assessing 100% of calls and documents. It flags potential risks, removing the need for random sampling and helping QA teams focus where it really matters.
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AUTO QA
Complete QA assessments up to 6x faster
AI quality assurance automation at all stages of the workflow reduces the time taken to complete an assessment and ensures agent effort is spent on the highest risk cases.
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VULNERABLE CUSTOMERS
Better recognise, record and respond to vulnerable customers
Meet the FCA’s guidance on the Fair Treatment of Vulnerable Customers with our AI-driven ‘Machine Line of Defence’.
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CONSUMER DUTY
Automatically monitor Consumer Duty performance metrics
Meet Consumer Duty requirements with significantly better compliance coverage and call analysis. We automatically assess Consumer Duty KPIs at scale, providing insights into a range of risks, trends over time, as well as providing regulator-ready reporting.
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Aveni Detect Calculator

Compliance automation using the latest advances in conversational AI

Automatically machine assess documents and calls for a range of risks

Automate QA assessments based on your company's QA forms

Prioritise cases through risk detection and machine assessed QA failures

Understand critical business risks and have data-backed evidence

Dig into the details of where you need to focus adviser coaching

Address customer interests, concerns, and vulnerabilities effectively

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Paul Titterton

COO, Octopus Money

Aveni Detect automates the quality assurance process, providing 100% coverage of all customer calls, prioritising cases for review, and allowing us to address root issues more systematically.

Craig Heaney,

Director of Operational Assurance and Control at Equifax.

Aveni platform allows us to easily identify consumers contacting us that may be vulnerable. That’s really helped us start to consider how we can better support those consumers when they contact us

Paul Titterton

COO, Octopus Money

Aveni’s AI solutions are enabling us to meet the requirements of Consumer Duty compliance while ensuring every customer receives the best support possible.

A wealth management firm

Aveni has streamlined our process for assessing calls, making it easier to spot vulnerabilities and ensure we're treating customers fairly. The technology has taken much of the manual work out of the equation, providing a clear overview of collective scores and helping us quickly identify areas for improvement. The transcript feature has also been invaluable in reviewing calls and ensuring we're fully compliant with consumer duty regulations.

Paul Titterton

COO, Octopus Money

We believe money advice can evolve to meet regulatory requirements while remaining inclusive and scalable. Aveni Detect plays a key role in making that vision possible

Craig Heaney,

Director of Operational Assurance and Control at Equifax.

We are now looking at opportunities to change our assurance approach by using more of the automation that Aveni can provide, coupled with our own thematic activity.

A wealth management firm

The system's ability to flag priority areas, particularly around customer vulnerability and complaints, has been really helpful for our thematic work.

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