Prove good customer outcomes across your entire operation

Aveni Detect automatically assesses every interaction against Consumer Duty criteria, building audit-ready documentation of your firm’s compliance approach. When regulators ask for evidence, you’ll have it.

Results That Matter to Boards and Regulators

reduction in QA assessment time

0 %

coverage across every call, note, and report

0 %

faster customer vulnerability observations

0 %

CASES

Eliminate slow, manual call and document reviews

Aveni Detect eliminates slow, manual QA processes by automatically assessing 100% of calls and documents. It flags potential risks, removing the need for random sampling and helping QA teams focus where it really matters.

AUTO QA

Complete QA assessments up to 6x faster

AI quality assurance automation at all stages of the workflow reduces the time taken to complete an assessment and ensures agent effort is spent on the highest risk cases.

VULNERABLE CUSTOMERS

Better recognise, record and respond to vulnerable customers

Meet the FCA’s guidance on the Fair Treatment of Vulnerable Customers with our AI-driven ‘Machine Line of Defence’.

CONSUMER DUTY

Automatically monitor Consumer Duty performance metrics

Meet Consumer Duty requirements with significantly better compliance coverage and call analysis. We automatically assess Consumer Duty KPIs at scale, providing insights into a range of risks, trends over time, as well as providing regulator-ready reporting.