Aveni Detect

100% Quality Assurance coverage at a fraction of the cost with Aveni Detect

Get smarter about QA and boost productivity with intelligent automation straight from the voice of the customer.

Case Study:
Age Partnership

Discover how Aveni Detect is transforming the Quality Assurance monitoring capabilities of one of the UK’s leading equity release advisory firms.

End-to-end business automation, with a single platform

From the first customer interaction to the last compliance check, Aveni Detect uses data from every call to automate workflows across your business.

AUto QA

Complete quality assurance assessments up to 6x faster

AI driven automation at all stages of the QA workflow reduces the time taken to complete an assessment and ensures agent effort is spent on the highest value interactions.

Machine assessment fails
Consumer Understanding

Consumer Duty

Automatically monitor Consumer Duty performance metrics

Meet Consumer Duty requirements with significantly better compliance coverage and call analysis. We automatically assess Consumer Duty KPIs at scale, providing insights into a range of risks, trends over time, as well as providing regulator-ready reporting.

Performance & Coaching

Build better
performing teams

Improve team performance by understanding what excellence looks like. Get richer insights into adviser activity and enable more engaging coaching experiences. Give your customer service teams the tools and information they need for rapid training and self-improvement on every call.

Adviser performance

Vulnerable Customers

Better recognise, record and respond to vulnerable customers

Meet the FCA’s guidance on the Fair Treatment of Vulnerable Customers with our AI-driven ‘Machine Line of Defence’.

I’m excited to explore the technology and how it can enhance our customer insight and adviser performance, whilst delivering remarkable time savings in our Quality Assurance teams.

Key Group

Ultimately, the technology provided by Aveni Detect helps us at Age Partnership to build upon the high level of service and advice that we provide to every individual client.

David Wing, Director of Risk & Compliance, Age Partnership

Offering our clients a personalised service is a central part of our proposition. Using Aveni Detect enables us to monitor our client interactions to ensure that we are communicating with and supporting our customers effectively.

Sheriden Davy, CRO, James Sharp

Beyond efficiency, this partnership will allow us to drive greater transparency and oversight, and help us to better identify vulnerable and other high-risk customers.

Will Hale, CEO Key Group

“A QA process that used to take 90 minutes per case, now takes 15 minutes using Aveni Detect.”

Key Group
QA Manager

Working with Aveni has been a pleasure. Communication and regular meetings throughout the implementation process have been excellent and it has been easy to catch up on an ad hoc basis when required.

Age Partnership

Compliance automation using the latest advances in conversational AI

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Your 'Machine Line of Defence'

Automatically machine assess every call for a range of risks that matter to you.

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Reach new levels of
assessor productivity

Automate QA assessments based on your company's QA forms and processes to cut assessor case review time.

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Focus assessor time on highest priority cases

Eliminate random sampling and improve remedial action by prioritising cases through risk detection and machine assessed QA failures.

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Get the management information you need

Get a clearer understanding of critical business risks and have data-backed evidence in place for the regulator.

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Empower your advisers

Dig into the detail of where you need to focus adviser coaching at both a team and individual level.

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Put your customer at the heart 
of your business

Enhance customer experience by always being on top of their interests, concerns, complaints and vulnerability trends.

Join the conversation on the latest technology for Consumer Duty management

The Financial Services industry's most powerful AI models at your fingtertips

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AI designed for the UK Wealth & Advice market

Unlike generic GenAI solutions, Aveni’s platform has been designed for Wealth & Advice, trained on FS data and purpose built to accelerate the workflows of your business.

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World-leading NLP expertise

Our team of scientists and engineers are regarded as world-leading NLP experts and are consistently ranked in the top 100 NLP Engineers globally.

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A unique blend of NLP expertise and FS experience

We've decades of experience in financial services. We understand the challenges inherent in these businesses and target our solutions to solve them.

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Human+ approach

We understand the value of human relationships in Wealth and Advice, and our objective is to protect that by automating low value tasks and augmenting high value activity.

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Security is our priority

Data security is at the heart of our business operation. We’re trusted with the data of some of the largest firms in the UK and dedicated to upholding uncompromising data security practices.

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Trust us to get it done

We’re trusted by leading organisations across the financial services industry, helping them achieve new levels of efficiency through our core products Aveni Detect and Aveni Assist.

Let us show you around

Book a call and explore all the benefits Aveni has to offer.

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