Aveni is dedicated to providing powerful AI solutions to the financial services sector. Our core belief is that using an AI assistant during conversations can significantly boost efficiency across the business. We understand that your discussions often involve highly sensitive and confidential data, which is why we prioritise the privacy and security of your information.
We place a strong emphasis on transparency in all interactions. To uphold this commitment, we require our users within the financial services sector to adhere to local laws and regulations. Furthermore, they are mandated to seek consent and clearly indicate when they are recording and transcribing conversations with others. This approach ensures that our AI solutions promote responsible and secure communication practices.
Attaining ISO 27001 certification for information security management is a testament to our commitment to safeguarding your data and ensuring the confidentiality, integrity, and availability of your information. This globally recognised standard underscores our unwavering dedication to maintaining the highest level of security and trust in all aspects of our operations.
At Aveni, we are committed to safeguarding the security and privacy of your customer and business data. When it comes to third-party AI providers, we maintain strict policies and procedures to guarantee that customer data is not utilised in any way to train their AI systems.
Europe's gold standard for data privacy. At our core, we're committed to adhering to its rigorous principles in all our data management processes. This dedication ensures your information's utmost security and instills unshakable trust in our data handling practices.
Aveni only records the meetings it is explicitly invited to. Advisers can control, what meetings the Aveni bot attends during set up and these can be changed at any time in the settings. Aveni then records and transcribes the conversation without any human interference.
Your conversations are always private, accessible to only you and the people you choose to share with.
When you delete a conversation, it is moved to the Trash. Aveni automatically deletes conversations from the trash after 30 days. If you manually clear conversation(s) from the trash bin, Aveni deletes the conversation(s) at that time.
Aveni only records the meetings it is explicitly invited to. Advisers can control, what meetings the Aveni bot attends during set up and these can be changed at any time in the settings. Aveni then records and transcribes the conversation without any human interference.
Aveni uses AWS S3 storage and enables AWS SSE (Server Side Encryption) on data (S3 buckets), as well as for machine data volumes. It encrypts the key itself with a root key that it regularly rotates. Server-side encryption uses a 256-bit Advanced Encryption Standard (AES-256).
All employees go through a thorough background check, and sign a confidentiality agreement.
We secure our employees’ computers using mobile device management (MDM) (e.g. hard drive encryption enabled and anti-malware software installed).
At Aveni, we place the highest priority on data security and privacy throughout all stages of model training and development. We are ISO 27001 certified, adhering to internationally recognised standards for managing information securely. We also ensure full compliance with the UK GDPR. All data is securely stored on AWS S3 with server-side encryption (AES-256), and encryption keys are regularly rotated to maintain security.
We take a ‘privacy by design’ approach. Our AI assistant only records and transcribes meetings when it is explicitly invited to do so and with clear user consent. Users have full control over when and how their data is used. Importantly, when it comes to third-party AI providers, we maintain strict policies and procedures to guarantee that customer data is not utilised in any way to train their AI systems. By embedding privacy into our technology and operational practices from the outset, we maintain trust and safeguard sensitive information at every step.
Aveni helps financial services firms meet regulatory requirements by using AI to monitor and analyse 100% of customer calls and documents. This ensures unparalleled oversight of key risks such as conduct, complaints, suitability, and customer vulnerability, supporting compliance with frameworks like the FCA’s Consumer Duty. By automating monitoring, record-keeping, and reporting, Aveni reduces operational burden while enhancing transparency, auditability, and the fair treatment of customers.
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