Boost quality assurance efficiency with intelligent Auto QA
Draw insight and drive automation from every customer interaction
Simplify QA complexity and drive process efficiency direct from the voice of the customer
Enhance productivity, oversight and revenue growth with Aveni Detect
Watch our latest video to see Aveni Detect in action
Company-wide QA orchestration from a single data source
Our workflows enable a consistent set of metrics to assess engagement, passing outcomes to the right team for action. Our platform flags product development insights, customer retention issues, agent performance outcomes, high risk incidences and more. This orchestration activity is driven by one data source simplifying complexity and boosting QA efficiency.
Intelligent Auto QA to achieve extraordinary efficiency
Aveni Detect uses AI driven automation at all stages of the QA workflow, significantly reducing the time taken to complete an assessment and ensuring that agent effort is spent on the highest value interactions.
Machine assessment of every call
Every call is assessed and analysed using unique algorithms and machine learning to draw out trends and actionable outcomes.
Our powerful selection algorithm automatically allocates calls to the QA team for human assessment, based on customer experience, agent performance and risk.
"6x more efficient than human assessment from day 1".
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