Realise 80% efficiency gains in your Quality Assurance process
Draw insight from up to 100% of your customer interactions.
Simplify QA complexity and boost efficiency with the latest advances in NLP and speech technology.
Quality Assurance can be costly and inefficient
Most companies currently assess just 1-2% of their customer interactions.
Company-wide QA orchestration from a single data source
Our workflows enable one transparent, consistent set of metrics to assess engagement and pass outcomes to the right teams for action. Our centralised system flags potential product development insights, customer retention issues, agent performance outcomes, high risk incidences and more – alerting the relevant teams. This orchestration activity is all driven by one data source simplifying complexity and boosting QA efficiency.
AI-driven automation to achieve extraordinary efficiency
Aveni Detect uses AI driven automation at all stages of the QA workflow, significantly reducing the time taken to complete an assessment and ensuring that effort is spent on the highest value interactions.
Machine assessment of up to 100% of calls
Every call put through Aveni Detect is assessed by our NLP pipeline to identify dozens of insightful metrics.
Our powerful selection algorithm automatically allocates calls to the QA team for human assessment, based on customer experience, agent performance and risk.
“A QA process that used to take 90 minutes per case, now takes 15 minutes using Aveni Detect ”
Transform the efficiency of your quality assurance process
Sparked your curiosity?
Keep up to date with the latest in Natural Language Processing and Financial Services (NLP), news, opinions and Aveni life.
During our very first webinar, we discussed practical ways in which companies can better identify customer vulnerability, understand how it changes over time and what
Speech analytics does exactly as it suggests – analyses speech. In practice, this often means transcribing spoken word into text and using case-specific automated tagging