Only monitoring risks in 1% of your calls?
We'll unlock the other 99%
Sharper monitoring on 100% of your customer interactions.
We use speech analytics to automate the identification and assessment of vulnerability, conduct, complaints, financial crime and so much more.
More than just risk detection
Our monitoring platform doesn’t just flag risks, we use voice analytics to rapidly assess high risk interactions, highlight the exact point in the call you need to take a look at, help you understand why it’s a risk and provide you with the next best action live or post-call.
“It has been a pleasure working with Jamie, Amy and the team at Aveni, their enthusiasm for their software is infectious. I am excited to explore the AI and NLP technology and how it can enhance our customer insight and adviser performance, whilst delivering remarkable time savings in our Quality Assurance teams.”
Now you're talking
From analysing only 1% of calls to 100%
Aveni Detect’s Risk Monitoring software uses groundbreaking Natural Language Processing (NLP) to analyse 100% of your customer interactions. We’ll help you boost monitoring efficiency whilst ensuring every customer is fairly treated.
Laser focus
Spend time on what matters
We ensure you make the most of their time by giving you the insights to better prioritise your team’s activity and focus on the highest risk interactions. We even go one step further. Our monitoring platform doesn’t just flag risk, it rates it, ranks it and pinpoints the exact place within the call that assessors need to look at.
Risk monitoring dashboard
Need real-time risk monitoring?
Move from second-line control to risk monitoring at the point of sale or service. Eliminate exposure with Aveni Detect speech analytics in real time.
Why Aveni Detect Risk Monitoring?
Transform assurance by monitoring 100% of client interactions
Better understand core risk categories such as vulnerability, conduct and financial crime
Boost monitoring efficiency with better prioritisation of call assessments
Gain deeper insight into your clients and agents and action next step recommendations
Reduce cost to serve by driving automation direct from voice
Supervised learning means continuous improvement of your solution
Sparked your curiosity?
Keep up to date with the latest in Natural Language Processing (NLP), Financial Services, news, opinions and Aveni life.
An Introduction to ChatGPT in Financial Advice
Our CEO Joseph Twigg was joined by Iria Del Rio, our lead NLP engineer to talk about the explosive rise of ChatGPT and other large
Beyond the basics: Debunking common QA assumptions in financial services
Quality assurance (QA) is a critical business function, ensuring that products and services are compliant with regulation and meet customer needs. However, there are some
Aveni partners with Delta Capita to power their Consumer Duty offering
Aveni has partnered with Delta Capita, a leading global capital markets consulting, managed services and technology provider, to advance their Consumer Duty offering by providing
Let's make it happen
