Aveni Detect checks every customer interaction for Consumer Duty compliance. It identifies vulnerable customers, spots conduct risks, and detects complaints. This gives you the evidence needed to meet regulatory requirements.
IDENTIFY
Track customer circumstances
Monitor changing customer needs with early warning alerts. Identify customers who need extra support due to age, health, or financial challenges. Tailor your service to meet individual customer needs.
UNDERSTAND
Verify customer understanding
Check if customers understand your advice. Aveni Detect monitors whether advisers ask the right questions and explain terms clearly. Ensure customers understand your products as regulators expect.
SUPPORT
Improve customer support
Measure accessibility, sentiment and the quality of support provided to customers as well as how their needs – especially those in vulnerable circumstances – change over time to ensure your products and services are best suited to the customer.
"7IM is a business that has a long history of putting its clients first by staying at the forefront of technological innovation. This approach is reflected in the choice to partner with Aveni for strategic AI adoption."
Elizabeth Chapman
VP Operations, Transformation and Change at Equifax UK
“Aveni Detect is already helping us to support quality assurance across our customer interactions and helping to identify customer vulnerabilities and enhance our support mode.”
Kevin D’Arcy
Group Head of Operations at Advanta Wealth
“We have seen really positive feedback from our team, response to the Aveni Assist tool has been excellent and we are very pleased with the results and business impact so far. We’ve been really well supported by Aveni as we have gone through this process.”
David Kaye
Puma Investments
“This technology has the capability to substantially reduce the administrative burden on advisers, freeing them up to devote more time to meeting their clients’ needs.”
Paul Titterton
Chief Operating Officer, Octopus Money
“At Octopus Money, we’re always looking for ways to ensure every customer gets the money support they need - not just the wealthiest few. Aveni’s solutions are helping us digitise and streamline our customer call reviews, ensuring we maintain the highest standards while reducing the time spent on manual processes.”
Ray Milne
Chief Risk Officer, Schroders Personal Wealth
“Our partnership with Aveni shows our commitment to using technology to ensure the quality of our advice. Aveni Detect enables us to identify vulnerable and other high risk clients, helping us support them in the best possible way.”
Karina Bowden
Group Chief Risk Officer, TFAS Enterprises
“Aveni Detects allows our Risk, Compliance and Quality teams to have much more oversight of the entire business, using the same resource but focused on areas that add the most value to our clients and the business along with assurance to myself, the rest of the Board and the regulator.”
