Automated Consumer Duty KPI monitoring, direct from the customer voice.
Put customer outcomes at the heart of your business with automated assessment of Consumer Duty success metrics.
Powering Consumer Duty compliance with a Machine Line of Defence
Consumer Duty Management at scale
Enable business-wide Consumer Duty management. Our platform analyses every customer interaction, automatically assessing Consumer Duty KPIs at scale, providing insights into compliance, changes over time, and performance relative to peers.
Changes in circumstance over time
Keep on top of ever-changing customer needs. Aveni Detect acts as your early warning system, promptly identifying where customers may benefit from extra support, whether due to advancing age, health concerns, or financial challenges. This lets you fine-tune your interactions and offer tailored assistance.
With continuous monitoring, you can refine your approach to best serve your customers’ evolving needs
Be confident about your consumers' understanding
Are your customer teams supporting understanding during conversations? Aveni Detect measures whether advisers are asking the right questions and clearly explaining terms or if clients are engaged in the conversation or not, to ensure they truly understand your product or service.
Ensure the best consumer support
Measure accessibility, sentiment and the quality of support provided to customers as well as how their needs – especially those in vulnerable circumstances – change over time to ensure your products and services are best suited to the customer.
Intuitive executive dashboards highlight Consumer Duty KPIs, thematic insights and provide opportunities to listen to essential customer interactions. Insights are directly linked to real calls so board members can illustrate their commitment at attestation every year, with ease.
Automated, data-driven assurance for comprehensive Consumer Duty management
Let us show you around
Book a call and explore all the benefits Aveni has to offer.
Drive efficiency across multiple areas of your business
From risk and compliance to financial advice admin, let us show you how we improve productivity using voice driven automation:
GPT-Powered Financial Advice Assistance
Cut client admin from hours to minutes with an AI assistant built specifically for adviser workflows.
Automation at all stages of the QA workflow to ensure assessor effort is spent on the highest value interactions.
Coaching & Performance
Get the insights you need to create more engaging coaching experiences and build higher performing teams.
Better identify vulnerability risks and get a true understanding of vulnerable customers and their outcomes.