Better recognise, record and respond to your vulnerable customers.
Your Machine Line of Defence on every call to ensure no vulnerability is missed
Identify and support your vulnerable customers better with AI-driven speech automation
Analyse every call
Aveni Detect monitors and analyses every call, systematically flagging any potential vulnerabilities.
Ensure no vulnerability is missed and evidence is readily available for quality assurance teams, remedial action and the regulator.
Guidance embedded in platform
The FCA’s guidance on the Fair Treatment of Vulnerable Customers has been embedded in our platform allowing you to flag and review calls according to the FCA’s vulnerability classifications.
If a vulnerability is detected, we assign a vulnerability score and can triage the call for human assessment ensuring the highest risk cases are prioritised for review.
Vulnerability trends can be tracked at both an individual and population level helping you to understand how customer needs change over time.
AI to ensure a Customer Vulnerability is never missed
Let us show you around
Book a call and explore all the benefits Aveni has to offer.
Drive efficiency across multiple areas of your business
From risk and compliance to financial advice admin, let us show you how we improve productivity using voice driven automation:
GPT-Powered Financial Advice Assistance
Cut client admin from hours to minutes with an AI assistant built specifically for adviser workflows.
Automation at all stages of the QA workflow to ensure assessor effort is spent on the highest value interactions.
Coaching & Performance
Get the insights you need to create more engaging coaching experiences and build higher performing teams.
Better identify vulnerability risks and get a true understanding of vulnerable customers and their outcomes.