Book a demo

100% coverage at a fraction of the cost

Focus assessor time on the highest risk cases. Automate document check and assessment processes to boost productivity of your QA teams.

 
Book a demo

A Machine Line of Defence™ to identify and understand risks that matter to you

Learn more
PRODUCTIVITY
Reach new levels of productivity
Automate QA assessments based on your company's QA forms and processes to cut assessor case review time. Put an end to random sampling and improve remedial action by prioritising cases through risk detection and machine assessed QA failures.
Image description
TRIAGE
Triage high priority cases
Assessors can quickly see the highest priority calls and the cases that contain the biggest risks. Using features such as searchable transcript and Auto QA, reviews are completed quickly and remedial action assigned and trackable through to completion.
Image description
ELIMINATE
Eliminate slow, manual document reviews
Automated document check transforms the way you ensure compliance and accuracy for financial advice documents. With
AI-powered automation, it streamlines your workflow, saving you valuable time and resources.
Image description
RECOGNISE
Better recognise, record and respond to vulnerable customers
Meet the FCA’s guidance on the Fair Treatment of Vulnerable Customers with our AI-driven ‘Machine Line of Defence’.
Image description

See why leading financial advice firms choose Aveni​

Cut a 90 minute QA process to just 15 minutes
0 min
Customer vulnerability observations are now up to 75% faster 
0 %
Compliance coverage 
0 %

AI Built for the Unique Demands of Insurance, Wealth & Retail Banking

Insurance Providers & Brokers

Random QA misses risks. Aveni Auto QA reviews 100% of calls, flagging pressure tactics, policy mis-selling or missed affordability checks - before they trigger complaints.

Wealth Management

Manual QA can't keep up with tailored, high-risk advice. Aveni analyses every client conversation, flagging unclear risk warnings or poor suitability so you stay ahead of the regulator.

Retail Banks

Widespread adviser networks mean compliance gaps. Auto QA provides full coverage, spotting conduct risks, missed disclosures and inconsistent messaging across every interaction.

Paul Titterton

COO, Octopus Money

Aveni Detect automates the quality assurance process, providing 100% coverage of all customer calls, prioritising cases for review, and allowing us to address root issues more systematically.

Craig Heaney,

Director of Operational Assurance and Control at Equifax.

Aveni platform allows us to easily identify consumers contacting us that may be vulnerable. That’s really helped us start to consider how we can better support those consumers when they contact us

Paul Titterton

COO, Octopus Money

Aveni’s AI solutions are enabling us to meet the requirements of Consumer Duty compliance while ensuring every customer receives the best support possible.

A wealth management firm

Aveni has streamlined our process for assessing calls, making it easier to spot vulnerabilities and ensure we're treating customers fairly. The technology has taken much of the manual work out of the equation, providing a clear overview of collective scores and helping us quickly identify areas for improvement. The transcript feature has also been invaluable in reviewing calls and ensuring we're fully compliant with consumer duty regulations.

Paul Titterton

COO, Octopus Money

We believe money advice can evolve to meet regulatory requirements while remaining inclusive and scalable. Aveni Detect plays a key role in making that vision possible

Craig Heaney,

Director of Operational Assurance and Control at Equifax.

We are now looking at opportunities to change our assurance approach by using more of the automation that Aveni can provide, coupled with our own thematic activity.

A wealth management firm

The system's ability to flag priority areas, particularly around customer vulnerability and complaints, has been really helpful for our thematic work.

Automate QA assessments, reduce manual effort and increase review capacity by 6x.
Automatically triage cases, ensuring agents focus on the ones that pose the greatest risk to your business.
Proactively detect issues early to reduce complaints and improve Consumer Duty compliance.
Move from 1% manual checks to full 100% coverage, reducing risk and ending reliance on random sampling.

AUTO QA REPORT

Ensuring fair debt recovery practices for vulnerable customers

Aveni AI Logo
Book a demo