Financial services only make use of 1% of their customer interactions.

We unlock the remaining 99%

Reach new levels of quality assurance efficiency, agent performance and customer experience.

Improve call centre efficiency

"A QA process that used to take 90 minutes per case, now takes 15 minutes using Aveni."

Powering automation and insight direct from voice

At Aveni, we use cutting-edge AI to analyse your conversational data. We don’t just help you understand your customers and agents better but use Natural Language Processing (NLP) to provide actionable outcomes and automate processes for greater efficiency across your business.

FCA vulnerable customer whitepaper

Whitepaper: How firms can ensure the fair treatment of vulnerable customers

Transform efficiency and scalability of human-centred financial advice

We understand that people want to speak to people when making material life choices. Aveni Detect can transform the efficiency of human-centred advice through the automation of CRM administration, risk and compliance assessments.

Navigate to points of interest in the call

Solve performance at scale with Aveni Detect.

Aveni’s machine learning models are trained on thousands of banking interactions. We can deliver machine assessment of up to 100% of customer interactions, transforming your understanding of customer experience, identifying critical issues to resolve for QA teams and identifying vulnerable customers.

Deliver best in class support to vulnerable customers in line with FG21-1

Our vulnerability models are trained on thousands of collections calls and are built to comply within the FCA’s landmark regulation on the fair treatment of vulnerable customers (FG21-1). Understand customer vulnerability in every interaction and transform quality assurance, agent performance and customer outcomes in your collections process.

Case Study: Find out how a leading UK bank transformed its coverage, efficiency and accuracy of its risk monitoring using Aveni Detect.

Let’s build something beautiful

Using the latest in NLP innovation to drive human potential

The benefits of NLP don’t stop at quality assurance and agent performance, it has the power to transform any area of your business where you speak to customers.   Come and talk to us about what you need and we can build it together.   

Build Beautiful

Sparked your curiosity?

Keep up to date with the latest in Natural Language Processing in your industry, news, opinions and Aveni life.  

10 ways Natural Language Processing (NLP) will change Financial Services

10 ways Natural Language Processing (NLP) will change Financial Services

Artificial Intelligence (AI) and Machine Learning (ML) have made a notable impact on many industries in the last decade. Leveraging advances in computing power has enabled industries such as retail, e-commerce, education and healthcare...

Roundtable Discussion: Managing Vulnerable Customers in Challenging Times

Roundtable Discussion: Managing Vulnerable Customers in Challenging Times

We partnered with the CCA to explore the impact Fair Treatment of Vulnerable Customers guidance is having on companies’ customer operations, quality assurance processes and staff training. We discussed how new innovations such as...

Why energy companies are facing a spike in transient vulnerability

Why energy companies are facing a spike in transient vulnerability

Benchmark natural gas prices in the UK and Europe have tripled this year leading to higher energy costs for companies and therefore, more expensive bills for consumers.  We take a look at how this...