Financial services only make use of 1% of their customer interactions.

We unlock the remaining 99%

Reach new levels of quality assurance efficiency, agent performance and customer experience.

Improve call centre efficiency

"A QA process that used to take 90 minutes per case, now takes 15 minutes using Aveni."

FCA vulnerable customer whitepaper

Whitepaper: How firms can ensure the fair treatment of vulnerable customers

Transform efficiency and scalability of human-centred financial advice

We understand that people want to speak to people when making material life choices. Aveni Detect can transform the efficiency of human-centred advice through the automation of CRM administration, risk and compliance assessments.

Navigate to points of interest in the call

Solve performance at scale with Aveni Detect.

Aveni’s machine learning models are trained on thousands of banking interactions. We can deliver machine assessment of up to 100% of customer interactions, transforming your understanding of customer experience, identifying critical issues to resolve for QA teams and identifying vulnerable customers.

Deliver best in class support to vulnerable customers in line with FG21-1

Our vulnerability models are trained on thousands of collections calls and are built to comply within the FCA’s landmark regulation on the fair treatment of vulnerable customers (FG21-1). Understand customer vulnerability in every interaction and transform quality assurance, agent performance and customer outcomes in your collections process.

Case Study: Find out how a leading UK bank transformed its coverage, efficiency and accuracy of its risk monitoring using Aveni Detect.

Let’s build something beautiful

Using the latest in NLP innovation to drive human potential

The benefits of NLP don’t stop at quality assurance and agent performance, it has the power to transform any area of your business where you speak to customers.   Come and talk to us about what you need and we can build it together.   

Build Beautiful

Sparked your curiosity?

Keep up to date with the latest in Natural Language Processing in your industry, news, opinions and Aveni life.  

A woman sitting cross-legged thinking about her credit score which an indicator shows to be poor

5 crucial areas to improve to be Consumer Duty compliant

With the cost of living crisis pushing more and more people into financial vulnerability, the FCA is putting renewed pressure on lenders to provide the best possible service and support for their customers. Their...

Why a ‘Machine Line of Defence’ is critical to meeting the FCA’s Consumer Duty

Why a 'Machine Line of Defence' is critical to meeting the FCA's Consumer Duty

The FCA is constantly reminding lenders of the standards of the consumer duty of care as the cost of living keeps rising. Over the past six months, the rising cost of living has rarely been...

Forging a fairer way forward after the FCA’s ‘Dear CEO’ letter to Retail Lenders

Forging a fairer way forward after the FCA’s ‘Dear CEO’ letter to Retail Lenders

The rising cost of living has led to lending firms facing an increasing number of vulnerable customers, as more borrowers struggle with their personal finance. Consumers are experiencing growing financial pressure leading to a...