Financial services only make use of 1% of their customer interactions.
We unlock the remaining 99%
Reach new levels of quality assurance efficiency, agent performance and customer experience.
"A QA process that used to take 90 minutes per case, now takes 15 minutes using Aveni."
Powering automation and insight direct from voice
At Aveni, we use cutting-edge AI to analyse your conversational data. We don’t just help you understand your customers and agents better but use Natural Language Processing (NLP) to provide actionable outcomes and automate processes for greater efficiency across your business.
Increase coverage and transform the efficiency of your QA process
Dramatically improve how you recognise, record and respond to vulnerable customers
Performance & Coaching
Understand what excellence looks like. Identify knowledge gaps and deliver personalised coaching opportunities
Automatically identify concerns, interests, expressions. of dissatisfaction and much more
Whitepaper: How firms can ensure the fair treatment of vulnerable customers
Transform efficiency and scalability of human-centred financial advice
We understand that people want to speak to people when making material life choices. Aveni Detect can transform the efficiency of human-centred advice through the automation of CRM administration, risk and compliance assessments.
Solve performance at scale with Aveni Detect.
Aveni’s machine learning models are trained on thousands of banking interactions. We can deliver machine assessment of up to 100% of customer interactions, transforming your understanding of customer experience, identifying critical issues to resolve for QA teams and identifying vulnerable customers.
Deliver best in class support to vulnerable customers in line with FG21-1
Our vulnerability models are trained on thousands of collections calls and are built to comply within the FCA’s landmark regulation on the fair treatment of vulnerable customers (FG21-1). Understand customer vulnerability in every interaction and transform quality assurance, agent performance and customer outcomes in your collections process.
Case Study: Find out how a leading UK bank transformed its coverage, efficiency and accuracy of its risk monitoring using Aveni Detect.
Let’s build something beautiful
Using the latest in NLP innovation to drive human potential
The benefits of NLP don’t stop at quality assurance and agent performance, it has the power to transform any area of your business where you speak to customers. Come and talk to us about what you need and we can build it together.
Sparked your curiosity?
Keep up to date with the latest in Natural Language Processing in your industry, news, opinions and Aveni life.