AVENI DETECT
Automate QA, surface vulnerability and complaints, and uncover emerging risk with evidence-led AI.
Aveni Detect turns customer conversations into structured, auditable insight. It automatically identifies risk and quality signals, highlights the exact evidence in each interaction, and routes the right cases to the right teams, so you can increase coverage without increasing cost.
Increase QA coverage and reduce review time with evidence-led workflows and automated prioritisation.
Monitor conduct risk, process failures and potential customer harm with consistent, auditable insight.
Identify vulnerability indicators at scale and route cases for appropriate handling and follow-up.
Detect dissatisfaction early, understand root causes, and reduce repeat contacts.
Surface targeted coaching opportunities using real evidence from real interactions.
Reveal friction points, recurring themes and customer needs across journeys and channels.
Our mission is to help utility businesses understand every customer interaction, and act on it responsibly.
Most organisations have thousands (or millions) of customer interactions each year, but only review a tiny sample. This creates blind spots, inconsistent oversight and missed opportunities to improve outcomes.
Aveni Detect enables continuous monitoring across every interaction, without the manual effort.
Detect doesn’t just score interactions, it shows the evidence. Every insight is linked to the exact moment in the transcript, enabling faster review and clear auditability.
Your organisation’s definition of “good”, “risky” or “vulnerable” is unique. Detect supports configurable frameworks and scoring aligned to your QA forms, policies and operating model.
Move beyond random sampling. Aveni Detect ranks and routes interactions based on risk, customer outcomes, process failures and coaching opportunities.
Feedback from reviewers helps tune performance over time, so monitoring becomes more accurate, more consistent and more valuable the more you use it.
Traditional QA relies on small sample sizes and manual review. Aveni Detect assesses every interaction and automatically prioritises the cases most likely to contain risk, poor outcomes, or coaching opportunities.
Better coaching starts with better insight. Aveni Detect helps team leaders understand what “good” looks like by surfacing real examples of best practice and the moments where performance can be improved.
Automatically surface interactions with the biggest coaching value, based on behavioural and quality signals.
Identify patterns in high-performing conversations and turn them into scalable coaching guidance.
Reduce variation, improve customer experience, and support agents with specific, evidence-based feedback.
Aveni Detect identifies potential customer harm, vulnerability indicators, conduct risk and process failures across 100% of interactions. It doesn’t just flag risk, it links directly to the evidence and supports fast, consistent review.
Detect is designed to integrate quickly into your existing QA and compliance workflows. You can start with one priority use case and scale from there.
• Confirm priority use cases and success metrics
• Connect data sources (or upload securely)
• Configure frameworks, thresholds and reporting
• Run Detect on a representative dataset
• Calibrate with reviewer feedback
• Validate operational impact and MI value
• Expand coverage across teams, journeys and channels
• Refine frameworks and automation
• Embed MI into governance and assurance cadence
If you’re currently reviewing only a small sample of customer interactions, Aveni Detect helps you scale assurance without scaling cost. It enables evidence-led review, automated prioritisation, and actionable insight across every customer interaction.
