Auto QA

Scale with ease using the latest AI compliance productivity tooling

Advanced AI to achieve complete QA coverage, end random sampling and boost assessor productivity.

Case summary

Boost QA efficiency with voice-automated machine assessment

01

Achieve total coverage

Put an end of random sampling with a Machine Line of Defence. Automatic machine assessment of every call means we can identify risks and prioritise the most important cases for human review.

Machine assessment fails

02

Intelligent auto QA

Aveni machine assesses every call using your company’s specific QA questions and forms.

03

No more random sampling

Aveni ranks and prioritises calls for human review, based on risks and cases that failed machine assessment.

Complaint

04

Cut the time it takes for case review

Assessors can quickly see the highest priority calls and the cases that contain the biggest risks. Using features such as searchable transcript and Auto QA, reviews are completed quickly and remedial action assigned and trackable through to completion.

Offering our clients a personalised service is a central part of our proposition. Using Aveni Detect enables us to monitor our client interactions to ensure that we are communicating with and supporting our customers effectively.

Sheriden Davy, CRO, James Sharp

I’m excited to explore the technology and how it can enhance our customer insight and adviser performance, whilst delivering remarkable time savings in our Quality Assurance teams.

Key Group

Beyond efficiency, this partnership will allow us to drive greater transparency and oversight, and help us to better identify vulnerable and other high-risk customers.

Will Hale, CEO Key Group

“A QA process that used to take 90 minutes per case, now takes 15 minutes using Aveni Detect.”

Key Group
QA Manager

I have to say how impressed I am with Aveni Assist – not just the report outputs but also the CRM element and in particular the summary panel. This will be incredibly helpful for my advisers.

UK Financial Advice firm

Aveni’s data has really helped us get a clear picture of the vulnerabilities and dissatisfactions our agents have been encountering on calls. It has been critical in helping us to prioritise focus when it comes to honing our product proposition.

Investment Management Firm

Ultimately, the technology provided by Aveni Detect helps us at Age Partnership to build upon the high level of service and advice that we provide to every individual client.

David Wing, Director of Risk & Compliance, Age Partnership

Working with Aveni has been a pleasure. Communication and regular meetings throughout the implementation process have been excellent and it has been easy to catch up on an ad hoc basis when required.

Age Partnership

The team at Aveni are a pleasure to work with. The enthusiasm for their software is infectious.

Key Group

They’re an exceptionally knowledgeable team with a can-do attitude which is invaluable when deploying tech solutions of this nature.

Age Partnership

Speech automation for new levels of QA productivity

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AI designed for the UK Financial Services industry

Unlike generic GenAI solutions, Aveni’s platform has been designed for financial services trained, on FS data and purpose built to accelerate the workflows of your business.

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World-leading NLP expertise

Our team of scientists and engineers are regarded as world-leading NLP experts and are consistently ranked in the top 100 NLP Engineers globally.

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A unique blend of NLP expertise and FS experience

We've decades of experience in financial services. We understand the challenges inherent in these businesses and target our solutions to solve them.

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Human+ approach

We understand the value of human relationships in FS. Our objective is to protect that by automating low value tasks and augmenting high value activity.

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Security is our priority

Data security is at the heart of our business operation. We’re trusted with the data of some of the largest firms in the UK and dedicated to upholding uncompromising data security practices.

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Trust us to get it done

We’re trusted by leading organisations across the financial services industry, helping them achieve new levels of efficiency through our core products Aveni Detect and Aveni Assist.

Let us show you around

Book a call and explore all the benefits Aveni has to offer.

Drive efficiency across multiple areas of your business

From risk and compliance to financial advice admin, let us show you how we improve productivity using voice driven automation:

GPT-Powered Financial Advice Assistance

Cut client admin from hours to minutes with an AI assistant built specifically for adviser workflows.

Consumer Duty

Automatically track and analyse Consumer Duty performance indicators with machine assessment of every call.

Coaching & Performance

Get the insights you need to create more engaging coaching experiences and build higher performing teams.

Customer Vulnerability

Better identify vulnerability risks and get a true understanding of vulnerable customers and their outcomes.

More insights from Aveni

Aveni’s platform uses the latest in NLP to transform productivity and risk oversight.

Scale compliance at a fraction of the cost

Cut financial advice admin from hours to minutes with Aveni’s AI assisitant

Aveni Assist

Get up and running with Aveni Assist and how it can help transform productivity and compliance. 


Aveni Detect

Get up and running with Aveni Detect and how it can help transform productivity and compliance. 


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